Team Leader

# One Group | One Power

ELPEDISON is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.

ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally-friendly power generation process.

We are currently looking for a Team Leader in our Ordering team to to monitor and supervise the day-to-day operations of the Ordering section, in order to represent EL & NG meters to HEDNO, DEDA & EDA (Thess, Attikis), in accordance with guidelines provided by the Customer Care Section Manager, Company's standards, policies and procedures. The role will also communicate clear instructions to team members, evaluate team progress and achievements, report results to the management team and highlight potential gaps and discrepancies and provide feedback to internal stakeholders.

What will you do:

• Oversee the day-to-day operations on Applications Processing (ordering) and management of pending applications, lead, support & evaluate team, set work priorities and monitor progress, for both internal and external Ordering team, so as to ensure proper functioning of the Section.
• Work closely with sales department, communicate effectively, provide feedback and come to agreement on recommendations and timelines for corrective actions, by ensuring that all new applications are handled professionally, and all goals are met within established deadlines.
• Effectively coordinate Ordering personnel of the Outsourcing partner and allocate capacity based on workload and monthly targets set by the Commercial Division.
• Work closely with Customer Care Manager so as to prepare training content for new & existing sales agents.
• Review complex issues and track resolutions in cooperation with Customer Care Section Manager.
• Reporting to Commercial Division to track team progress towards goals.
• Conduct evaluations and counseling sessions, communicate findings, recommendations & provide guidance & constructive feedback to Ordering Team members, Sales Account Managers & to Sales Key Account Managers.
• Request system changes and enhancements, so as ensure the effective accommodation of the provisions of the Supply Code of EL & NG
• Communicate with Hedno & EDA's via phone or email to seek answers in unusual cases or answer to their requests.
• Participate in Company projects related to the representation process of EL & NG
• Review and provide feedback on RAE public consolations related to the representation process of EL & NG

What you need to be successful:

• 2-4 years of working experience in a similar role preferable in a regulated market
• People Management skills
• Basic Reporting Skills
• Good command of the English language
• Good command of MS Office tools

Our offer to you:

• Competitive salary
• Performance-based variable pay
• Ticket restaurant card
• Transportation reimbursement
• Private Health Insurance coverage
• Pension Scheme
• Home electricity and natural gas discount
• Continuous learning & upskilling opportunities and access to our premium online training platform
• One extra day of paid time off
• Reimbursement for your athletic activities
• Unlimited fruits and snacks at the office

Elpedison S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Elpedison Privacy Policy.