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Technical Business Analyst – Customer Experience @ Thessaloniki

Are you looking for an opportunity in Thessaloniki, that offers you a hybrid working model? Are you ready to work on international projects for industry-leading clients around the world and elevate your tech consulting career to an international level?

If so, check below for more info about this career opportunity as a Technical Business Analyst – Customer Experience and join our team

You bring passion, we bring opportunities

#YourOpportunity

Deloitte is a worldwide leader in Professional Services with a presence in more than 150 countries and territories. Since 2018, Deloitte has been operating its Competence Center in Thessaloniki with satellites in the cities of Patras, Heraklion, and Ioannina - which are model hubs of expertise, training, and innovation, specializing in cutting-edge exponential technologies, in which graduates and young professionals undergo immersive experiences, continuous learning, gaining practical insights and hands-on training that empower them to navigate the complexities of the digital landscape.

Deloitte is an ideal working environment for both young and senior professionals who want to take the next step in their careers, offering them a supportive and international working environment that leverages their expertise and potential. Its corporate culture is based on trust and collaboration and ensures diversity and inclusion so that everyone feels part of a great team.

#YourServiceLine: Technology & Transformation

Our Technology & Transformation teams empower organizations to navigate the future through technology-driven business transformation. Combining deep industry knowledge with cutting-edge technology, we deliver tailored solutions that drive innovation, enhance efficiency, promote cybersecurity, and foster sustainable growth.

#AboutYourTeam

Our Deloitte Central Mediterranean practice (Greece, Italy, Malta) supports world-leading Clients in designing, implementing and elevating Customer Experience (CX) programs. We're looking for a proactive and motivated Technical Business Analyst to join our dynamic and international Customer Experience team.

You will play an active role in the configuration of leading platforms in Customer Experience for international Clients, gaining hands-on experience in configurations and the integration of these platforms with third-party systems. During your involvement, you'll have the opportunity to work on a wide range of projects, collaborate with different teams, and contribute to the success of the projects.

Furthermore, as you embark on your journey with us, you will be involved in a training journey designed to equip you not only with the knowledge and skills necessary to understand how the leading platforms work but also to really understand how to manage and elevate the CX. This first step will set the foundation for your involvement within our dynamic team.

For a full coverage of your role, you ought to be able to:

• Analyze and Configure Business Requirements: Analyze the collected requirements, ensuring that you have everything needed to start the configurations.
• Technical Expertise: Develop an understanding of the technical aspects of CX platforms, including configuration, tests and integration with other systems.
• Problem Solving: Identify and troubleshoot issues, providing effective solutions to ensure seamless fixes, and proactively suggest improvements.
• Activities Management: Ensure that activities assigned to you are delivered on time and meet the requested standard of quality.
• Communication: Maintain clear and effective communication with the team, providing regular updates and raising potential issues in advance.
• Team Collaboration: Work collaboratively with all the team to deliver comprehensive CX solutions.

#OurRequierements

Key Qualifications

To qualify for the role, you must have:

• Bachelor's degree related to Computer Engineering, Information Engineering, Computer Science, Information Technology.
• Flexibility and strong motivation to learn and work in the fast-paced consulting field.
• Excellent knowledge of English (both written and spoken).
• Strong communication and interpersonal skills.
• Ability to work autonomously but also within a team: you work independently but thrive in a collaborative environment.
• Problem-solving attitude and determined to investigate potential issues.
• Proactive and eager to take on new challenge while being involved in challenging implementation projects.

Bonus Qualifications

• Competences on Qualtrics / Medallia platforms, HTLM/CSS, JavaScript.
• Previous relevant work experiences.

The profile is rounded up by excellent analytical skills, precision, self-management capacities and a strong goal-oriented inclination. Individuals who have a strong will to expand their knowledge of new technologies, a passion to grow within the company and aspirations for career growth. At Deloitte we foster a consultative culture because the best decisions are made in collaboration with others. We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact. These are not aspirations, but principles that we all commit to today and every day.

#WhatWeOffer

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:

Modern hybrid workplace, characterized by flexibility and Smart Working

• Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances)

Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes.

Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends.

Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust

Diverse culture and active communities that enable you to bring yourself to work

Team Building and Corporate Social Responsibility Activities

A buddy to support you with your onboarding

Extra days of annual leave

• Private medical health insurance plan

Ticket restaurant card

Exclusive Discounts to several retail providers, restaurants, and others

Mobile phone

Fresh fruits and unlimited coffee every day at our offices

Sounds like the sort of role for you? Apply now.

Location: Thessaloniki

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.

Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number and its registered office at Marousi Attica, 3a Fragkokklisias & Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number and its registered office at Marousi, Attica, 3a Fragkokklisias & Granikou str., and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.

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