Workforce Management Real Time Analyst

1 day ago

Thessaloniki, Central Macedonia, Greece Conduent Full time €40,000 - €60,000 per year
Description

Wir suchen dich als Workforce Management Real Time Analyst für unseren Standort in Thessaloniki/Griechenland  
 
In dieser Rolle bist du für das Workforce Management innerhalb unseres Kundenservice-Teams verantwortlich. Du analysierst das Anrufaufkommen und sorgst für eine optimale Ressourcenverteilung. Dabei spielst du eine Schlüsselrolle bei der Planung, Analyse und Optimierung täglicher Arbeitsabläufe, um den operativen Anforderungen gerecht zu werden. 
 
Deine Aufgaben 

  • Tägliche und wöchentliche Analyse des Anrufaufkommens sowie Erstellung interner und externer Prognosen. 
  • Durchführung von Analysen zur effektiven Personalbesetzung, Schichtplanung und Verbesserung der  Effizienz. 
  • Sicherstellung der Einhaltung der festgelegten KPIs in  innerhalb der verschiedenen Projekte. 
  • Steigerung der Produktivität, Effizienz und Auslastung der Projekte. 
  • Erstellung von Berichten mit Excel und anderen Analysetools sowie Präsentation der Ergebnisse vor dem Management.  

Das bringst du mit 

  • Deutsch auf muttersprachlichem Niveau sowie fortgeschrittene Englischkenntnisse. 
  • Starke analytische Fähigkeiten, Erfahrung in der Datenanalyse und fundierte Excel-Kenntnisse. 
  • Problemlösungsfähigkeit und ausgeprägtes analytisches Denkvermögen. 
  • Selbstständige Arbeitsweise mit hoher Disziplin und  guter Eigenorganisation. 
  • Bereitschaft, vor Ort in Thessaloniki/Griechenland zu arbeiten. 

Das wäre ein Plus 

  • Erfahrung im Contact Center. 
  • EDV-Kenntnisse (Microsoft Word, Excel, PowerPoint z.B.) 
  • Kenntnisse in Workforce-Management-(WFM)-Systemen und -Tools. 
  • Proaktive Beteiligung an fortlaufenden Optimierungsprozessen.. 
  • Erfahrung im Bereich Cellcenter, Analytics, Reporting oder vergleichbaren Tätigkeiten 

Warum du bei uns arbeiten solltest 

  • Attraktiver Arbeitsplatz in Thessaloniki/Griechenland. 
  • Teil eines internationalen Teams werden. 
  • Professionelle Entwicklungsmöglichkeiten und Karrierechancen. 
  • Dynamisches und unterstützendes Arbeitsumfeld. 
  • Flexible Arbeitszeiten 

 Bewirb dich jetzt 

Du hast eine starke analytische Denkweise und Lust, die Callcenter Landschaft in einem internationalen Team zu optimieren? 

Dann freuen wir uns auf deine Bewerbung 

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