Department Store Manager

About the Company

Since 1976, we have built a world of elegance and care, guided by our love for children, quality, and aesthetics. Every store, every collection, every customer interaction is a moment of authentic, understated luxury. Lapin House is a multidimensional, contemporary fashion group with an international presence. In addition to our own premium childrenswear collection, we are exclusive representatives of global premium & luxury adult brands, Polo Ralph Lauren and Vilebrequin among others, active in retail, wholesale, exports, e-commerce, logistics, and production. At Lapin House, our people are an extension of our brand. We offer an environment where care isn't just directed toward the customer – it's also for our team. You can explore our full portfolio – from children to adult fashion, with multinational operations and a 360° market presence – at

About the Role

As a Department Store Manager you will be responsible to oversee the smooth operation and growth of our corners at Empoli Outlet. The role focuses on delivering an exceptional customer experience, achieving commercial targets, and ensuring efficient daily store performance. Additionally, the position contributes to the strategic development of the Empoli Outlet, supporting its commercial direction and enhancing both sales and visitor traffic.

Responsibilities

Customer Experience & Team Development

• Ensure the delivery of high-quality customer service in line with company standards
• Oversee the induction and onboarding of new team members, including continuous training on customer service, sales, back-office and cash operations
• Guide, support and motivate the team through daily coaching, active feedback and motivation initiatives
• Build and maintain relationships with VIC (Very Important Customers) clients
• Handle complaints and special customer cases promptly and effectively
• Support opening/closing procedures as key holder when required

People Coordination

• Collaborate with HR & Commercial teams on staffing and personnel allocation across corners
• Prepare weekly work schedules and ensure adequate staffing coverage
• Monitor sales targets and KPIs (UPT, CONV, ATV) per corner; analyse performance and propose improvement actions
• Support Visual Merchandising teams at each corner to ensure brand consistency
• Ensure compliance with company procedures, working hours and grooming standards

Operations & Store Management

• Coordinate external partners (security, cleaning services, technical teams)
• Monitor and resolve technical issues in collaboration with third parties
• Oversee the smooth operation of warehouse and logistics processes
• Supervise cash handling, bank deposits, and back-office procedures
• Monitor the execution of promotional activities and in-store communication materials
• Prepare weekly performance reports (Weekly Report) including KPI analysis and improvement proposals

Strategy & Development

• Participate in annual action planning (Action Plan Calendar)
• Contribute to shaping the strategic direction of Empoli Outlet through proposals that drive commercial growth and enhance the customer experience
• Support the identification and onboarding of new brands into the Empoli Outlet portfolio
• Foster relationships with Area Managers of independent corners to exchange best practices

Qualifications

• Minimum
  2 years of retail experience
  , ideally in a department store or outlet environment
• Strong communication skills, professional presence and commercial mindset
• Fluent in
  Greek and English
  (additional languages are a plus)
• Reliability, responsibility and a strong team-oriented approach
• Proficiency in computer systems & ERP (e.g., POS, MS Office)
• Strong organisational skills, autonomy and collaboration mindset
• Leadership ability with proven skills in coaching, motivating and developing teams
• Excellent time management and prioritisation skills

What We Offer

• A leadership role in a growing premium brand, with room for creativity
• Flexibility, autonomy, and collaboration with dynamic teams
• Career growth opportunities, company benefits, and training
• A work environment that values aesthetics, quality, and people

Lapin House – where Quality becomes Experience