Contact Center Trainer

1 week ago

Athens, Attica, Greece Volton Ελληνική Ενεργειακή Full time €25,000 - €50,000 per year

Volton Hellenic Energy SA
- powering Greece with Electricity, Natural Gas, and Telecommunications through
Orizon
.
We provide
reliable solutions
and build
trusted relationships
with our customers.

Through
innovative services
, we meet today's energy demands while preparing for the challenges of tomorrow.

As Greece's
first multi-service provider
, we seamlessly combine
energy and telecoms
, creating a unique ecosystem of value and convenience to our customers.

Recognized
for a 2nd consecutive year as a Great Place to Work
, we are proud of our people and our culture of excellence.

We are not just keeping up with the future -
we are leading the way, setting the standard, and shaping what comes next.
Join Us

We are looking for a dedicated and driven
Contact Center Trainer
to design, deliver and continuously enhance training programs that empower our customer service teams to perform at their highest potential. The role reports to the CxP Manager.

Responsibilities

  • Design, create, and continuously improve training material for Customer Experience Division
  • Develop new training & development content to support customer facing processes
  • Conduct induction as well as upskill training to support the performance management operating model
  • Provide refresh trainings through hands on or classroom sessions and close performance gaps
  • Develop online training courses and learning experiences through our LMS platform

Requirements

  • Bachelor's degree in Education, Business Administration, or related fields
  • At least 3 years of proven experience in a similar role
  • Proficient in MS Office, particularly PowerPoint
  • A methodical, results-driven approach to training delivery and evaluation
  • Excellent presentation skills
  • A customer-centric and positive attitude
  • Excellent communication skills, with fluency in both English and Greek

Benefits

  • A competitive fixed salary package aligned with your experience and expectations
  • Hybrid working model
  • Private insurance, corporate benefits and perks
  • Continuous training and professional development
  • Excellent professional environment
  • Modern and productive working facilities

Don't miss the chance to join a
Great Place to Work-Certified
company that fosters a positive work environment and is proudly recognized as a
Best Workplace for Women 2025
. Embracing an
Employee First culture
, we put people at the heart of everything we do; an approach honored with a
Silver Award
for Employee-Centric Culture and a
Silver Award
for
Best Onboarding Initiatives
.
All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site

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