Senior UX Researcher

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it's our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. 

Our vision is clear: we aspire to simplify shopping, creating a trusted platform where millions discover and fulfill their online shopping needs easily and safely.

Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

#AimToAmaze #Skroutz20

How will you contribute to Skroutz vision

Our User Research team aims to deeply understand Skroutz's Customers & Merchants. It uses a mix of qualitative and quantitative methods to understand their needs, pain points and behaviour throughout their e-commerce lifecycle (inside and outside Skroutz).

We are looking for a Senior UX Researcher who understands business requirements,  incorporates them into research opportunities and conducts research studies independently end-to-end, helping cross functional teams to map the user experience.

What you will be doing

• Generative/ Foundational Research: Besides evaluative research, our team focuses a lot on research that deeply "generates" an understanding of who our customers are and what they experience in their everyday lives
• Collaborate with cross-functional teams of  product designers, product managers, BI analysts to clarify and define research objectives
• Conduct research on Skroutz & Merchants Platform by using various methodologies likes interviews, surveys, usability tests
• Develop team's research toolkit to extend across all levels of complexity 
• Synthesize qualitative and quantitative data into clear learnings with compelling evidence
• Communicate research insights and recommendations to internal stakeholders in a clear and compelling way
• Contribute to research repository by adding research results and updating insights in order to keep the repository up to date
• Own research operational and administrative tasks like participant recruiting and gift card distribution

Requirements

• 5+ years of experience conducting end-to-end UX research across software products in a usability and generative setting
• Demonstrated experience in planning and executing research projects using established quantitative and/or qualitative methodological approaches (e.g. interviewing, survey research, usability studies etc.)
• Ability to synthesize complex data into clear, actionable insights
• Ability to toggle between owning and executing end-to-end research and leveraging insights to shape strategy and influence decision making with key stakeholders
• Thrive in a fast-paced environment with the flexibility to adapt to changing priorities and requirements
• Demonstrated experience working closely with product development teams, in an Agile environment
• Proficiency in Greek: the role involves regular interactions with Greek-speaking stakeholders, and a strong command of the Greek language is essential to ensure effective communication

We will appreciate if you have

• Εxperience in interviewing international participants 

Benefits

What's it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe's fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.