Reservations / Revenue Executive - New Project in Marousi

3 days ago

Marousi, Attica, Greece SWOT Hospitality Management Company Full time

SWOT Hospitality, a leading Hotel Management Company, is seeking to recruit for
a new Project in Marousi, opening in September 2025:

a Reservations/Revenue Executive

About the role:

  • Oversee and manage the hotel's reservations operations, ensuring effective and efficient processes.
  • Collaborate with the revenue management team to optimize room availability and pricing strategies.
  • Monitor and analyze reservation trends, market conditions, and competitor activity to identify opportunities and implement strategies.
  • Manage the hotel's reservation system, including inventory management, rate updates, and system integrations.
  • Train and develop the reservations team to deliver exceptional customer service and exceed performance targets.
  • Handle guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolution.
  • Build and maintain strong relationships with guests, travel agents, and corporate clients.
  • Prepare and analyze reports on reservation data, occupancy rates, and revenue performance.
  • Work closely with other departments, such as front office, sales, and marketing, to maximize revenue opportunities and ensure a seamless guest experience.

Requirements

  • Proven experience in a similar role, preferably within a hotel environment.
  • In-depth knowledge of reservation systems, revenue management principles, and distribution channels.
  • Strong analytical and numerical skills, with the ability to interpret and act upon data.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Proficiency in English (verbal and written), additional languages are a plus.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to lead and motivate a team to achieve goals and deliver exceptional service.
  • A passion for the hospitality industry and a commitment to delivering excellence.

Benefits

  • Dynamic, Friendly and Supportive working environment
  • Opportunities for career development within the company
  • Competitive salary

why SWOT…

  • We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
  • We will give you the opportunity to work with the best practitioners from Greek hospitality market.
  • We offer stability and career prospects in a transparent working environment.
  • We work with the best professionals in the tourism industry.

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