New Year, New You
5 days ago
Join Patrique Mercier Recruitment JP as a Slovak Speaking Remote Customer Service Agent for a prestigious IT firm and enjoy the flexibility of remote work along with the opportunity for fully paid relocation
This exciting position allows you to support Slovak-speaking customers from the comfort of your home while being part of a dynamic and innovative tech environment. In this role, you will address various technical inquiries related to cutting-edge technology products and services. If you're passionate about technology and customer service, and are looking for a position that offers both flexibility and adventure, this opportunity is perfect for you
Responsibilities- Provide top-notch customer support to Slovak-speaking customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
- Collaborate with technical teams to escalate and resolve complex problems.
- Maintain comprehensive records of customer interactions and support tickets within the CRM system.
- Participate in ongoing training and skill enhancement programs to stay updated on product knowledge.
- Gather customer feedback to suggest improvements in products and support processes.
- Contribute to team goals and initiatives to improve overall customer satisfaction.
Requirements
- Fluency in Slovak and English, both spoken and written.
- Strong technical understanding and troubleshooting skills.
- Excellent communication and customer service capabilities.
- Previous experience in technical support or a related field is preferred.
- Ability to learn and adapt quickly to new technologies and processes.
- A collaborative spirit with a passion for helping customers.
- Willingness to consider relocation as part of your career development.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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