New Year, New You

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Slovak Speaking Remote Customer Service Agent for a prestigious IT firm and enjoy the flexibility of remote work along with the opportunity for fully paid relocation

This exciting position allows you to support Slovak-speaking customers from the comfort of your home while being part of a dynamic and innovative tech environment. In this role, you will address various technical inquiries related to cutting-edge technology products and services. If you're passionate about technology and customer service, and are looking for a position that offers both flexibility and adventure, this opportunity is perfect for you

Responsibilities
  • Provide top-notch customer support to Slovak-speaking customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
  • Collaborate with technical teams to escalate and resolve complex problems.
  • Maintain comprehensive records of customer interactions and support tickets within the CRM system.
  • Participate in ongoing training and skill enhancement programs to stay updated on product knowledge.
  • Gather customer feedback to suggest improvements in products and support processes.
  • Contribute to team goals and initiatives to improve overall customer satisfaction.

Requirements

  • Fluency in Slovak and English, both spoken and written.
  • Strong technical understanding and troubleshooting skills.
  • Excellent communication and customer service capabilities.
  • Previous experience in technical support or a related field is preferred.
  • Ability to learn and adapt quickly to new technologies and processes.
  • A collaborative spirit with a passion for helping customers.
  • Willingness to consider relocation as part of your career development.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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