Front Line Support Officer

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Front Line Support Officer to manage customer correspondence, handle customer requests, and conduct credit validation for restructuring applications.

Reporting to the FL Support Manager, the role has the following responsibilities:

• Processing customer correspondence and requests efficiently;
• Handling informative letters related to loan details;
• Performing credit validation for loan restructuring applications;
• Archiving documents in the file management platform;
• Communicating effectively with customers to address inquiries and issues related to the above responsibilities;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• 2-3 years professional experience in loan operations and collections, with a deep understanding of related processes and customer communication best practices;
• BSc Degree ;
• Strong multitasking and organizational skills;
• Ability to work across multiple systems and platforms;
• Attention to detail and problem-solving abilities;
• Comfortable working in high pressure environment ;
• English fluency and strong communicational skills, both verbal and written;
• Good Knowledge of Microsoft Office.

Benefits

Your Life @ Quant 

This role is a office-based opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQuant  

Your benefits 
Join the #Qteam and enjoy: 

Competitive compensation, Meal vouchers, and annual bonus programs. 

Cutting-edge IT equipment, mobile phone, and data plan. 

Modern facilities, free coffee, beverages. 

Private health insurance, occupational doctor, workplace counselor and nutritionist. 

Onsite gym, wellness facilities, and ping pong room. 

Career and talent development tools. 

Mentoring, coaching, personalized annual learning, and development plan. 

Employee referral bonus, regular wellbeing, ESG, and volunteering activities. 

At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.