Operations Business Intelligence Analyst

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As an Operations Business Intelligence Analyst, you will be at the forefront of coordinating multiple projects within the operations landscape. This role combines strategic business acumen with data analytics proficiency, requiring a solid understanding of business and technical aspects. 

Reporting directly to the COO you will play a crucial role in optimising operations and enhancing data-driven decision-making processes.

Responsibilities

Operations Analytics:

• Translate business needs into actionable, systems-oriented solutions
• Guide operations teams based on analytical insights using SQL, python or any other analytical tool that might be handy 
• Leverage data to create progress reports and identify potential roadblocks, escalating to management as needed
• Gather and organize feedback from the operations team for the development of new dashboards, KPIs and analyses aiming to streamline tasks and enhance performance tracking

Forecasting & Planning:

• Develop operations high-end forecasting models in coordination with the COO
• Monitor performance against targets and forecasting

Reporting:

• Analyze and evaluate operations performance, developing automated methods for information sharing across teams and geographical locations
• Design, develop, and maintain Power BI dashboards for the broader operations organization and management.
  
  

Requirements

• Background in a quantitative field: Mathematics, Engineering, Physics, Statistics, Economics
• 4+ years of experience in BI, Analytics, or Data roles
• Working closely with Operations or Logistics is a strong plus
• Proficiency in SQL (window functions, joins, CTEs, subqueries)
• Proficiency building structured dashboards in Power BI, with a focus on usability and performance
• Proficiency with Python (pandas, numpy) for exploratory analysis, automation and forecasting modelling
• Strong communicator: capable of aligning with non-technical stakeholders and influencing priorities using data.

Our Tech Stack

• Data warehousing & transformation: Google Cloud BigQuery, DBT, Airbyte
• Data visualization & reporting: Power BI, Microsoft Power Suite
• Project & workflow management: Atlassian Suite
• Version control & CI/CD: GitHub CI/CD

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join "the next big thing" at ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button