Technical Business Analyst

5 days ago

Athens, Attica, Greece SOFTONE Full time

The merger of SOFTONE and Entersoft has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.

For more information, visit:

We are looking for a Technical Business Analyst to join our high caliber team.

Your Role

  • Participate in end-to-end implementation of CRM & Mobile solutions (Entersoft SFA/VanSales)
  • Analyze needs, gather requirements, and define best practices
  • Configure and test solutions based on each client's business workflows
  • Train end users and provide post-go-live support
  • Create documentation and manuals, and manage change requests
  • Maintain continuous communication with clients, presales, and technical teams
  • Play an active role in workshops, reviews, and optimization of configurations

Your Qualifications & Skills

  • Bachelor's or Master's degree in Computer Science, Economics, Business Administration, or a related field
  • Very good knowledge of SQL (Microsoft SQL Server – essential)
  • Good knowledge or experience in CRM, ERP, or mobile apps (preferred)
  • Ability to analyze business needs and processes
  • Excellent command of Greek & English
  • Team spirit, analytical thinking, and a customer-centric approach
  • Experience in software implementations or B2B customer support is a plus

Your Benefits

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Hybrid working model

Opportunity to work alongside people who are always eager to mentor

Transportation with company's bus from central stations

Funded training & development opportunities

Catering food services

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