
ITT Service Desk Agent, Athens Headquarters
7 hours ago
We invite you to join our passionate team at Fraport Greece
We are responsible for operating, managing, and upgrading 14 Regional Airports in the most attractive destinations in Greece
If you feel fit the role's requirements, apply for the "IT&T Service Desk Agent." The ideal candidate will promptly and effectively support end users of the IT&T services, addressing inquiries and issues that may arise.
The role is located in our premises at Marousi, Athens.
What will you be doing?
- Act as the first point of contact of the IT&T Service Desk for all end users, providing technical support on-site and remotely.
- Register tickets in the ITSM platform on incidents, service requests/queries and technical issues, ensuring the timely resolution within the respective Service Level Agreements (SLAs) and to the customers' satisfaction.
- Implement the tickets' resolution such as de-installation, installation, configuration and commissioning of equipment, software updates and replacement of parts, consumables, etc. according to the manufacturer's and IT&T guidelines.
- Engage the Second Level Support personnel and the provider/manufacturer of the IT&T systems or perform escalation actions based on IT&T operational procedures, if required.
- Monitor IT&T systems and infrastructure availability through the corporate monitoring tool.
- Receive, safe keep and record IT&T hardware assets.
- Install/Move/Add/Change/Dispose (IMACD) of IT&T assets.
- Dispatch critical notifications to users and customers.
- Maintain and update IT&T knowledge base.
- Prepare activity ad hoc or standard reports.
Requirements
- Bachelor's degree in Information Technology/Computer Systems/Electronics Engineering.
- Minimum three years of professional experience in a similar role, preferably in Aviation.
- Very good knowledge of Greek and English on both an oral and written level.
- Experience with ITSM ticketing systems.
- Excellent knowledge and experience in IT hardware & software installation and systems, including databases, office applications and operating systems, maintenance and troubleshooting.
- Knowledge of and experience regarding IT&T systems and networks.
- ITIL, Network and System certification would be considered an asset.
- Available to work in 24x7x365 shifts.
- Fulfilled Military Obligations, if applicable.
Critical Functional Skills:
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent team spirit with customer service orientation.
- A learning-oriented mindset that keeps up with the latest trends.
- Excellent analytical, diagnostic, and problem-solving skills, with attention to detail.
Benefits
The Company offers a competitive remuneration package, career development opportunities in a dynamically growing business environment, and participation in the company's reward and employee benefits programs.
All applications will be treated with strict confidentiality.
-
Front Office Agent
5 days ago
Marousi, Attica, Greece SWOT Hospitality Management Company Full timeSWOT Hospitality, a leading Hotel Management company, is looking to recruitFront Office Agentfor our new project in Marousi, opening in June 2025. :As a Front Office Agent your responsibilities include but are not limited to:Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout. Welcoming and...
-
Front Office Agent
7 days ago
Marousi, Attica, Greece SWOT Hospitality S.A Full timeDescription SWOT Hospitality, a leading Hotel Management company, is looking to recruitFront Office Agentfor our new project in Marousi, opening in June 2025. As a Front Office Agent your responsibilities include but are not limited to:Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.Welcoming...
-
IT&Τ Security Access Specialist
7 hours ago
Marousi, Attica, Greece Fraport Greece Full timeFraport Greece is currently looking to cover the position of IT&Τ Security Access Specialist. The role is responsible for providing, installing and maintaining security surveillance systems, access control and attendance systems, Private Radio Network and Radio Frequency systems throughout Fraport Greece premises, thus safeguarding high availability,...
-
Marousi, Attica, Greece Fraport Greece Full timeWe invite you to join our passionate team at Fraport Greece We are responsible for operating, managing, and upgrading 14 Regional Airports in the most attractive destinations in GreeceIf you feel fit the role's requirements, apply for the "Airport Network Operations Center Officer" position for Athens, Headquarters.What will you be doing in this role?The...
-
Back Office Agent
5 days ago
Marousi, Attica, Greece Aambience Services Full timeΣχετικά με εμάςΗ Aambience Services είναι μια καινοτόμος εταιρεία, η οποία παρέχει υπηρεσίες εξωτερικής ανάθεσης επιχειρηματικών διαδικασιών (BPO), υπηρεσίες τεχνολογίας (Information Technology) και ρομποτικές...
-
Sales Support Officer
7 hours ago
Marousi, Attica, Greece Elpedison Full time# One Group | One PowerELPEDISON is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters...
-
Customer Support Representative
5 days ago
Marousi, Attica, Greece Fonbet Full timeJob descriptionAre you passionate about sports? Are you interested in learning and evolving within the online gaming industry? Do you want to be part of our amazing team?Join us At Fonbet, we are currently searching for the right people to join our customer support team. For us, customer support is a philosophy. The ideal candidate has exceptional...
-
Customer Care VOC
5 days ago
Marousi, Attica, Greece ManpowerGroup Greece Full timeDo you have experience in customer care and managing feedback processes? Are you passionate about ensuring excellent customer experience and handling technical service issues?ManpowerGroup Greece, on behalf of its client, a global leader in technology industry with diverse range of businesses, is seeking a Customer Care VOC & Risk Management Representative....
-
Συνεργαζόμενος Tech Support Specialist
1 week ago
Marousi, Attica, Greece beBee Careers Full timeΗ ευρεία χρονιά 2024 θέτει νέες απαιτήσεις στις τεχνικές υπηρεσίες και έτσι η lmw αναζητά συνεργάτη για το Ρόλο ΙΤ Help Desk. Ο ρόλος αυτός απαιτεί μια προέλευση από βασικό επίπεδο, καθώς αντιμετωπίζει...
-
Customer Care Trainer
3 days ago
Marousi, Attica, Greece Optimal HR Full timeAre you experienced in corporate training of sales teams?If yes, this is a chance to be part of Elpedison, the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions.The Customer Care Trainer, will be responsible for evaluating department's training needs and creating/delivering a training...