Customer Experience Specialist
2 weeks ago
If you're still abroad, relocation assistance is provided, including housing
Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable
Start dates: several dates available through June and July
About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.
Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.
Responsibilities:
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Respond to customer queries on orders, deliveries, returns, and payments.
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Securely handle sensitive data and follow internal escalation procedures.
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Communicate professionally through email, phone, and chat.
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Collaborate with carriers and internal departments.
Requirements:
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C2-level Danish and fluent English (C1)- written and spoken levels
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Excellent attention to detail and communication skills.
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Ability to manage tasks independently and meet deadlines.
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Willingness to work on rotating shifts.
- Already in Portugal or open to relocating from this role
- EU member state passport or a valid residence card for Portugal
Offer includes:
Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
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Competitive monthly salary
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Paid holiday and Christmas bonuses.
- Extra payment for working late hours, public holidays and Sundays
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Fully remote work with hardware provided.
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Meal card and private health insurance.
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Paid training and 30-day trial period.
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