Customer Experience Specialist

2 weeks ago

Thessaloniki, Greece Cross Border Talents Full time
Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal

If you're still abroad, relocation assistance is provided, including housing

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

  • Respond to customer queries on orders, deliveries, returns, and payments.

  • Securely handle sensitive data and follow internal escalation procedures.

  • Communicate professionally through email, phone, and chat.

  • Collaborate with carriers and internal departments.

Requirements:

  • C2-level Danish and fluent English (C1)- written and spoken levels

  • Excellent attention to detail and communication skills.

  • Ability to manage tasks independently and meet deadlines.

  • Willingness to work on rotating shifts.

  • Already in Portugal or open to relocating from this role
  • EU member state passport or a valid residence card for Portugal



Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

  • Competitive monthly salary

  • Paid holiday and Christmas bonuses.

  • Extra payment for working late hours, public holidays and Sundays

  • Fully remote work with hardware provided.

  • Meal card and private health insurance.

  • Paid training and 30-day trial period.

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