Customer Experience Specialist

19 hours ago

Thessaloniki, Greece Cross Border Talents Full time
Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal

If you're still abroad, relocation assistance is provided, including housing

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

  • Respond to customer queries on orders, deliveries, returns, and payments.

  • Securely handle sensitive data and follow internal escalation procedures.

  • Communicate professionally through email, phone, and chat.

  • Collaborate with carriers and internal departments.

Requirements:

  • C2-level Danish and fluent English (C1)- written and spoken levels

  • Excellent attention to detail and communication skills.

  • Ability to manage tasks independently and meet deadlines.

  • Willingness to work on rotating shifts.

  • Already in Portugal or open to relocating from this role
  • EU member state passport or a valid residence card for Portugal



Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

  • Competitive monthly salary

  • Paid holiday and Christmas bonuses.

  • Extra payment for working late hours, public holidays and Sundays

  • Fully remote work with hardware provided.

  • Meal card and private health insurance.

  • Paid training and 30-day trial period.

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