Bilingual Travel Advisor

6 days ago

Thessaloniki, Greece Cross Border Talents Full time

Your Role as a Bilingual Customer Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • High School Diploma or Higher
  • Native/Fluent German or Portuguese or Czech
  • Good level of English, C1;
  • Good Problem-Solving Skills
  • Strong troubleshooting skills

Benefits

  • Relocation package*
    - Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)
  • 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)
  • Contract
    - Permanent (if working from the office)
    - Possibility of remote anywhere from Greece (6 monthly contracts)

  • Private Health & Life Insurance
  • Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below)
  • Performance bonus
  • 25 days annual leave
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;

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