Customer Support Advisor Dutch Speaking

1 week ago


Athens, Greece Cross Border Talents Full time

Your Mission: As a Customer Support Advisor, you will be responsible for assisting and guiding customers by providing high-quality support and solutions to their inquiries. You will play a key role in ensuring customer satisfaction and contributing to the companys success through excellent communication and problem-solving skills. Your Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional and timely manner Provide accurate information and effective solutions to customer issues Ensure a high level of customer satisfaction by handling each interaction with care and empathy Follow company procedures and maintain detailed records of customer interactions Collaborate with internal teams to resolve complex cases efficiently Identify recurring issues and proactively suggest improvements to enhance the customer experience Profile Required: Languages: Dutch native and good level of English (B2 minimum) Excellent communication and interpersonal skills Strong problem-solving attitude and customer-oriented mindset Ability to adapt to different customer needs and situations Team player, detail-oriented, and proactive attitude Previous experience in customer support or contact center is a plus What We Offer: Competitive salary and attractive performance bonuses Private health insurance Meal card (valid on working days) Friendly, dynamic, and multicultural work environment On-site position based in Athens, Greece EU/Greek work permit required



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