Travel Consultant, VIP

Marine Tours – recognized as one of the Best Workplaces 2025–  is a leading travel management company, possessing top-line expertise in crew and shipping executives' travel (Marine & Offshore Travel), as well as Corporate Travel, while at the same time being highly specialized in MICE services.

We are the strategic partner of the most admired shipping companies and enterprises transforming their business goals into unique travel experience and supporting them in fulfilling their mission. With over 4 decades of experience, global reach of service and unmatched know-how in effective travel management, Marine Tours has received numerous distinctions and awards from the most credible international organizations for its highest standards of service & business development.

Travel Consultant, VIP

For our Operations Team in Marine Tours, we are looking for an energetic, enthusiastic and talented individual with strong team spirit who will use their expertise to drive a solid personal & team performance. We need passionate and committed individuals with a strong sense of excellence who want to make their mark.

It's the perfect time to take the next step in your career

Your Role

As part of a highly motivated team of travel consultants your main role is to offer travel services to Marine Tours customers from our office in Athens and consistently exceed their expectations and deliver exceptional results. The position reports to the Operations Director, Corporate.

Your Responsibilities

• You will attend to customer needs and always offer the best options possible to perfectly match their requests
• You will be competent in communicating with the customer over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international destinations, transport, insurance and tariffs
• You will efficiently provide airfare, ferry, Voucher and other travel documents while able to amend the existing reservations (reissue, refunds, EMD) according to customer requirements
• Offer expert advice on routes depending on the preference and budget of customers, considering all special rates (FIT, low-cost carriers)
• Be fully aware and apply the corporate travel policy of your customers, contract details, special requirements and arrangements
• Foster strong relationships with other colleagues and departments to ensure cross departmental efficiencies
• Demonstrate personal accountability that delivers premium value and drives results
• You will be the point of reference for the customers, and you are expected to handle proficiently internal and external customer issues

Your Profile

• Tourism, Hospitality or Business studies at degree level or equivalent
• Minimum 5 years travel industry experience required in a similar role
• Strong know-how of GDS (Galileo, Amadeus, Sabre, Forth CRS) and other reservation systems (air tickets, sea transfers)
• Excellent user of MS Office (Word, Excel)
• Excellent knowledge of travel guidelines, country entry procedures, safety, local customs & related matters
• Outstanding team spirit and a strong will to support your colleagues deliver exceptional customer service
• Ability to analyse customer needs and collect valuable knowledge on personal preferences on all travel related aspects
• Exceptional ability to interface and develop strong relationships with high profile customers
• Strong ongoing interest on all new trends and comprehensive knowledge of the travelling industry is a must
• First-rate written and verbal communication skills in Greek and English
• Strong problem-solving skills and the ability to successfully resolve customer issues

We strive to continuously improve our services and consistently exceed customers' expectations.

The right person will …

• Be at their best in a fast-paced and very challenging environment where anything can happen in a day's work
• Make things happen and turn resourcefulness into second nature
• Take immense pride in expertly managing time and priorities
• Love working in a strong team culture were positive communication and great ideas are considered a must

If you think you have what it takes, we are looking forward to hearing from you