Hotel Operations Manager

2 weeks ago

Rhodes, South Aegean, Greece HotelBrain Full time

Hotel Operations Manager - Rhodes 2025

Responsibilities:​

  • Operational Leadership: Overseeing day-to-day hotel operations, ensuring the smooth and efficient running of all departments, including front office, housekeeping, food and beverage, maintenance, and security.
  • Guest Experience: Ensuring the highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.
  • Team Management: Recruiting, training, and supervising a skilled and motivated team. Setting performance expectations, conducting performance reviews, and fostering a positive working environment.
  • Budget and Financial Management: Following and managing the annual budget, monitoring expenses, and maximizing revenue opportunities to achieve financial goals.
  • Quality Control: Maintaining and enhancing quality standards throughout the hotel to ensure a consistent and exceptional guest experience.
  • Safety and Security: Ensuring the safety and security of all guests and staff, including emergency response procedures.
  • Guest Relations: Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.
  • Vendor Relations: Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.
  • Continuous Improvement: Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.
  • Compliance: Ensuring compliance with all relevant laws, regulations, and health and safety standards.
  • Reports and Documentation: Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.

Prerequisites:

The ideal candidate should possess the following qualifications:

  • Proven experience in hotel management, including a minimum of 5 years in a managerial role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Financial acumen and experience with budget management.
  • Exceptional problem-solving and decision-making skills.
  • Knowledge of hospitality industry trends and best practices.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for delivering outstanding guest experiences.
  • Leading by example.

Education:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Professional certifications in hotel management or related disciplines are a plus.
  • Excellent Knowledge of English.
  • Proficiency in hotel management software & PMS Systems (Webhotelier, HART, Hotelizer, Protel, Pylon) and Microsoft Office Suite (Word, Excel, PowerPoint).

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