Digital Customer Support Expert
3 days ago
Are you a strong communicator with excellent customer service skills? We are seeking an experienced and passionate digital specialist to join our team in Athens, Greece.
As a Senior Digital Support Specialist, you will provide top-notch assistance to businesses worldwide, helping them improve their online presence across the globe's most popular search engine. Your expertise will be invaluable in ensuring that entrepreneurs and companies can effectively utilize our platform.
Responsibilities:
- Deliver exceptional customer support by providing timely and accurate assistance to clients.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Develop and implement training programs to enhance the skills of colleagues.
- Contribute to the creation of documentation and knowledge base articles.
- Stay up-to-date with industry trends and best practices in digital support.
- Superior language skills in Slovenian, with excellent communication and writing abilities in English.
- Minimum 3 years of experience in digital support or related fields.
- Proven track record of delivering high-quality support and exceeding customer satisfaction targets.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent analytical and problem-solving skills.
- A competitive salary package and bonuses for outstanding performance.
- Opportunities for professional growth and development through training and mentorship.
- A dynamic and supportive team environment.
- Relocation support, including flight tickets and accommodation expenses.
- Healthcare benefits and additional discounts.
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