Turkish Speaking Customer Service Representative

1 week ago

Athens, Attica, Greece beBeeFlightAmbassador Full time €70,000 - €120,000
Job Overview:
We are seeking a skilled Flight Ambassador to join our team in Athens, Greece. As a key member of our customer service team, you will be responsible for ensuring that every passenger has an exceptional travel experience.

In collaboration with Singapore Airlines, we are looking for a Turkish-speaking flight ambassador who can communicate effectively with passengers and provide top-notch customer service.

The successful candidate will have strong verbal and written communication skills, as well as the ability to learn and adapt to new software technologies. Experience working in hospitality/travel/airline industry is a plus.

Daily Tasks:
  • Responding to customer's requests through multiple communication channels
  • Entering customer information in our system to issue tickets or update records
  • Explaining rules and procedures to passengers prior to boarding flights
  • Processing refunds for lost or damaged tickets or reservation errors
  • Explaining applicable fees and taxes for each ticket

Requirements:
  • High level of fluency in Turkish
  • Good communication skills in English
  • Customer service experience preferred
  • Strong verbal and written communication skills utilizing active listening
  • Experience working in hospitality/travel/airline industry is a plus
  • The ability to learn and adapt to new software technologies

Benefits:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

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