Multilingual Customer Advocate

6 days ago

Athens, Attica, Greece beBee Careers Full time
French-Speaking Support Expert

We are seeking a highly skilled French-speaking Support Expert to join our team. As a key member of our support function, you will be responsible for delivering exceptional support to our French-speaking customers via various communication channels.

About the Role:

In this role, you will work closely with internal teams to ensure seamless customer experiences and resolve issues efficiently. Whether working onsite or in a hybrid setup, your focus will be on delivering prompt, professional, and effective support.

Key Responsibilities:

  • Deliver outstanding user support in French via email, chat, and phone.

  • Guide users through product features, troubleshoot issues, and provide solutions.

  • Log and manage support cases accurately using internal ticketing systems.

  • Collaborate with internal teams (technical support, product, and operations) to resolve user problems efficiently.

  • Monitor user feedback and escalate recurring issues or bugs for resolution.

  • Maintain up-to-date knowledge of products, policies, and procedures.

  • Ensure a high level of customer satisfaction and positive user experience.

Requirements:

  • Fluent in French (native or near-native level) and proficient in English (written and spoken).

  • Prior experience in user support, customer service, or a help desk role is a plus.

  • Strong interpersonal and communication skills.

  • Basic technical understanding and willingness to learn product details.

  • Able to work both independently and in a team-oriented environment.

  • Comfortable using CRM/ticketing tools (e.g., Zendesk, Salesforce, Freshdesk).

  • Must have the legal right to work in Spain.

Preferred Qualifications:

  • Experience in SaaS, tech platforms, e-commerce, or mobile apps.

  • Familiarity with tools like Jira, Confluence, or Slack.

  • Additional language skills (Spanish, German, etc.) are a plus.

What We Offer:

  • Competitive salary and benefits package.

  • Flexible work options: onsite in our office or hybrid setup.

  • Thorough onboarding and continuous training.

  • A dynamic, international team culture.

  • Career growth opportunities within a growing organization.

  • Regular team events and wellness initiatives.

  • Relocation assistance (if applicable).

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