Global Infrastructure Manager

1 week ago

Athens, Attica, Greece beBeeCitrix Full time
Job Description

As a member of our team, you will be responsible for operating, implementing, and improving existing and new Citrix on-premise implementations in multiple global datacenters.

This position will require the operation, implementation, and improvements of existing and new Citrix on-premise implementations in multiple global datacenters.

The individual will lead the global Citrix team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity.

Key Responsibilities include:

  • Provide L3+ support to delivery teams on escalated issues.
  • Generate root-cause analysis related to critical incidents and problems.
  • Engage with vendor on getting support, updates, and planning as required.
  • Take ownership of designated technologies covering Citrix environment and platforms.
  • Review and ensure all internal documentation is kept current and shared centrally with the rest of the team.
  • Ongoing evaluation of the Citrix environment and plan for future capacity and technology changes needed to the environment.
  • Partner with key stakeholders to create Citrix solutions to meet business needs.
  • Prepare documents that define SLAs, SOW, and other business requirements in accordance with the business needs.
  • Will be responsible for directly managing a 24x7 support team.
Required Skills and Qualifications

The ideal candidate will have:

  • in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments.
  • Citrix Certified Professional - Not required, but helpful.
  • Five years of experience working in an ITIL managed environment.
  • expertise in the entire Citrix product offering. Netscaler, XenApp, XenDesktop, and legacy Citrix products experience is required.
  • ability to work in tandem with customers, project managers, and other engineers to develop customized, managed infrastructure.
  • detailed knowledge of Windows Server operating systems and networking is required.
  • implementation and migration experience with medium to large Citrix environments for enterprise customers.
  • excellent written and verbal communication skills for client and senior leadership interaction.
Benefits

As well as the technical skills, experience and attributes that are required for the role, our organization looks for individuals who can champion certain behaviors:

  • Stay Curious: Being hungry to learn and grow, always asking the big questions.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  • Center on the Client: Relentlessly adding value for our clients.
  • Be a Challenger: Never complacent, always striving for continuous improvement.
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
  • Commit to each other: Contributing to making our organization a great place to work for everyone.
Location

This position can be located in the following area(s): Remote position in United States.

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