Incident Resolution Coordinator

The role entails overseeing and coordinating the incident resolution process, ensuring seamless communication and swift resolution of issues. As a primary point of contact during incidents, you will orchestrate effective coordination and minimize business operations impact.

This pivotal role involves leading the incident response process, managing stakeholder notifications, and prioritizing and escalating incidents based on their urgency and impact. You will conduct thorough post-incident reviews to implement process improvements and monitor incident trends to develop recommendations for enhancements.

• Coordinate incident response and resolution processes
• Manage stakeholder communications and updates
• Prioritize and escalate incidents as necessary
• Conduct post-incident reviews and implement process improvements
• Monitor incident trends and provide recommendations for enhancements

Required Skills and Qualifications:

• Bachelor's/Master's degree in Computer Science, Information Technology, Engineering, or related field
• Minimum 2 years of experience in incident management or similar role
• Strong knowledge of incident management processes and best practices
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities

Benefits:

• Attractive remuneration package
• Stimulating work environment
• Ongoing professional development opportunities

Working Conditions:

Full-time employment opportunity available at our office location or remotely. Interested candidates should submit their online application through our website.