Strategic Operational Manager

Job Title: Destination Manager

This is a senior leadership position that plays a vital part in managing our operations in Halkidiki. The successful candidate will hold the most senior position in destination, coaching, developing and overseeing their direct report Team Leaders who manage their respective teams of Customer Helper - Representatives in the resort and airport operations.

• Collaborate with local agents, transfer providers, hoteliers and senior stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
• Manage costs and deliver against customer service metrics.
• Demonstrate effective leadership and take responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations.
• Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings with your Team Leaders.
• Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.
• Monitor, manage and report operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.

The successful candidate will have previous management experience in a similar Holiday or Cruise Operations role. You will possess experience of leading and managing large operational teams, ideally including Team Leader level. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with Greek language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.

• Local employment contract
• Competitive salary, with annual pay review
• Discretionary management bonus scheme
• Monthly Car Allowance
• Coaching, development & career progression across the organisation
• 35 days holiday entitlement per annum (including Public Holidays)
• 3 x salary life assurance
• Colleague discounts on holidays and flights
• Recommend a Friend bonus scheme