Expert Cybersecurity Support Specialist

5 days ago

Athens, Attica, Greece beBeeCybersecurity Full time €4,000 - €6,000
Cybersecurity Customer Service Representative

Job Description:

  • This is a unique opportunity to join our team as a customer service representative, specializing in cybersecurity. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction through excellent communication and problem-solving skills.

Responsibilities:

  • Communicate with customers via phone, email, or chat
  • Troubleshoot technical issues using problem-solving skills
  • Ensure full functionality of antivirus protection
  • Track and follow cases to ensure efficient and timely resolution
  • Maintain high customer satisfaction while representing a major brand
  • Provide and maintain strong professional relationships with partners and empathy at all times
  • Log cases on internal systems while staying up-to-date with client products and services

Requirements:

  • Fluency in Norwegian
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills
  • Empathy and passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and additional necessary software
  • Ability to troubleshoot common PC, Mac, and mobile issues
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS fundamentals (Windows XP to 10) & Mac OS
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

We Offer:

  • Complete support for relocation assistance (flight tickets, hotel accommodation, house searching process)
  • Competitive monthly salary and extra salaries per year
  • Referral Program: Bring a Friend and get up to €3.500 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events and community social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises with great working environment and relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

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