Immersive Technology Advocate

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Virtual Reality and Augmented Reality Customer Support Specialist

We are seeking a skilled and enthusiastic customer support representative to join our Virtual Reality (VR) & Augmented Reality (AR) team. As a key member of our support team, you will be responsible for delivering exceptional customer service to clients using VR and AR solutions.

Key Responsibilities:
  • Provide outstanding customer support to Spanish-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries related to VR and AR products, offering clear explanations and troubleshooting assistance.
  • Educate customers on product features, functionalities, and best practices to enhance their experience with VR and AR technologies.
  • Collaborate with technical teams to resolve complex customer issues efficiently and improve service quality.
  • Document customer interactions and feedback accurately in the CRM system for quality assurance and future reference.
  • Stay up-to-date with the latest trends and advancements in VR and AR technology to provide informed support.
  • Engage in continuous training to enhance product knowledge and customer service skills.

Requirements:

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in technology, gaming, or related industries.
  • A strong interest in Virtual Reality and Augmented Reality technologies.
  • Exceptional communication and problem-solving skills.
  • Aptitude for explaining complex technical concepts in a simple and understandable way.
  • Familiarity with CRM software and standard office applications.
  • Flexibility to work varied hours, including evenings and weekends, depending on business requirements.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Relocation Package Including Flight, Transfer and Hotel
  • Free Greek Lessons, Discounts and Other Perks

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