
Immersive Technology Advocate
2 days ago
We are seeking a skilled and enthusiastic customer support representative to join our Virtual Reality (VR) & Augmented Reality (AR) team. As a key member of our support team, you will be responsible for delivering exceptional customer service to clients using VR and AR solutions.
Key Responsibilities:- Provide outstanding customer support to Spanish-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to VR and AR products, offering clear explanations and troubleshooting assistance.
- Educate customers on product features, functionalities, and best practices to enhance their experience with VR and AR technologies.
- Collaborate with technical teams to resolve complex customer issues efficiently and improve service quality.
- Document customer interactions and feedback accurately in the CRM system for quality assurance and future reference.
- Stay up-to-date with the latest trends and advancements in VR and AR technology to provide informed support.
- Engage in continuous training to enhance product knowledge and customer service skills.
Requirements:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in technology, gaming, or related industries.
- A strong interest in Virtual Reality and Augmented Reality technologies.
- Exceptional communication and problem-solving skills.
- Aptitude for explaining complex technical concepts in a simple and understandable way.
- Familiarity with CRM software and standard office applications.
- Flexibility to work varied hours, including evenings and weekends, depending on business requirements.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Relocation Package Including Flight, Transfer and Hotel
- Free Greek Lessons, Discounts and Other Perks
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