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Norwegian Cybersecurity Professional
2 weeks ago
About the Role:
We are seeking a Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.
Responsibilities:
- Communicate with customers to understand their needs and provide solutions
- Ensure full functionality of antivirus protection
- Troubleshoot technical issues using problem-solving skills
- Track and follow cases to ensure timely resolution
- Maintain high customer satisfaction
- Log cases on internal systems
Requirements:
- Fluency in Norwegian
- Excellent communication skills in English
- Exceptional written and spoken communication skills
- Empathy and passion for customer service
- Familiarity with current anti-malware and firewall products
- Ability to troubleshoot common PC, Mac, and mobile issues
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of firewall, antivirus products, and security domain
- Knowledgeable in Windows X OS fundamentals
- Base knowledge of networking technologies
What We Offer:
- Complete relocation support to Greece
- Competitive monthly salary
- Referral program
- Health care benefits
- Full training by certified instructors
- Professional growth opportunities
- Special events
- Free online Greek language courses
- State-of-the-art premises
