Gaming Customer Service Representative

This role is perfect for individuals passionate about gaming and esports who want to provide exceptional customer service while being immersed in the world of interactive entertainment.

Key Responsibilities:

• Provide top-notch customer support via phone, email, and chat in French.
• Assist customers with questions related to gaming products, services, and account issues.
• Resolve customer complaints efficiently and with a customer-focused approach.
• Guide customers through various gaming platforms and features to enhance their experience.
• Document customer interactions and feedback for continuous service improvement.
• Collaborate with team members to contribute to a positive and engaging workplace culture.

Requirements:

• Fluency in French (both spoken and written) is required.
• Strong communication skills and a passion for customer service are essential.
• Interest in gaming and esports is highly desirable.
• Previous experience in customer support or related roles is preferred.
• Excellent problem-solving abilities and a commitment to customer satisfaction are necessary.
• Ability to work well in a fast-paced, team-oriented environment is crucial.
• Familiarity with customer service software and gaming platforms is a plus.

Benefits:

• Private health insurance.
• Training and development opportunities.
• Performance-based bonus.
• Two extra salaries per year.
• Fully paid training.
• A great salary package.
• Fully paid relocation package.