Operational Expertise Specialist

Job Description

As a key member of our team, you will be responsible for overseeing the provision of services through our software platforms within the Maritime Operations Center (MOC). This involves monitoring and controlling all matters relevant to the provision of these services. You will work closely with various departments to ensure seamless operations.

Key Responsibilities:

• Monitor and control all matters related to the provision of services through the software platforms in the MOC">
• Upload and maintain daily Diaplous fleet updates in both the Indian Ocean Region (IOR) and West Africa (WAF), in coordination with the relevant departments">
• Ensure that all required maritime and security-related information is uploaded to the Software Platform database as instructed by the MOC Supervisor">
• Stay up-to-date on relevant regulatory frameworks, legislation changes, industry initiatives, and technology developments">
• Identify and report any abnormalities during drafting or uploading information to the software platform database to the MOC Supervisor">
• Respond to client inquiries and address client requests to the Maritime Operations Center team as appropriate">
• Support the MOC Supervisor and Fleet Operator in adapting Ops Centre functions to evolving business needs">
• Report software malfunctions to the MOC Supervisor and IT manager">
• Communicate customer issues with the operations team and collaborate with the MOC Supervisor to identify ways to improve the customer experience">
• Adhere to established Standard Operating Procedures (SOPs)">
• Participate in planned training sessions for the Ops Department">
• Stay updated on developments in the maritime regulatory framework">
• Contact Diaplous representatives, including Senior Team Leaders, and port agents in various regions for obtaining maritime-related information">

Qualifications:

To succeed in this role, you should have:

Required Skills and Qualifications:

• Bachelor's or Master's degree in Maritime Studies">
• English Language proficiency at C2 level">
• Minimum one year of experience in the maritime/shipping industry, either at sea or in a related shore-side position as Assistant Marine Operator">
• Good knowledge of maritime regulations and marine industry standards as well as HSEQ practices">
• Strong oral and written communication skills">
• Strong problem-solving skills">
• Excellent communication skills in English, both written and verbal">
• High attention to detail">
• Proficiency in using Excel, Word, PowerPoint, and Microsoft Office">

What We Offer:

We offer:

Benefits:

• Competitive remuneration package">
• A friendly and supportive work environment">
• Opportunities for professional growth and development">
• Private Life & Health Insurance plan">