Εργασιακή Τηλεφωνική Υποστήριξη

Σε μια εργασία που σημαίνει επίσης την επέκταση των επιτευγμάτων μας, εστιάζουμε στην καινοτομία και στην ποιότητα των παρεχόμενων υπηρεσιών και προϊόντων.

Η «φωνή» της εταιρείας μας, η πρώτη γραμμή της επικοινωνίας με το brand μας, ο ρόλος συμβάλλει ουσιαστικά στη διαμόρφωση της εικόνας μας προς πελάτες και εξωτερικούς συνεργάτες και κατ' επέκταση στην ικανοποίησή τους, πρεσβεύοντας την κουλτούρα μας και το γνήσιο ενδιαφέρον προς κάθε παραγγελία, κάθε ζήτημα που προκύπτει και την ειλικρινή διάθεση για άμεση επίλυσή του με τον καλύτερο δυνατό τρόπο.

• Διαχείριση εισερχόμενων κλήσεων, καταχώρηση τηλεφωνικών παραγγελιών και επίλυση ζητημάτων πελατών.
• Λήψη τηλεφωνικών παραγγελιών και συντονισμός διαδικασίας κατόπιν επικοινωνίας με εσωτερικούς συνεργάτες.
• Κατανόηση και προσδιορισμός αιτήματος πελατών, οικοδόμηση κλίματος εμπιστοσύνης, καθοδήγησή και παροχή συμβουλευτικής υποστήριξης.
• Επικοινωνία με εσωτερικούς συνεργάτες για εφαρμογή των απαραίτητων διαδικασιών και περαιτέρω διευθέτηση αιτημάτων.
• Καταγραφή, κατηγοριοποίηση και επεξεργασία ζητημάτων, σύνταξη ενημερωτικών αναφορών και προτάσεων βελτιστοποίησης λειτουργιών και διαδικασιών.
• Παρακολούθηση και έλεγχος κατάστασης παραγγελιών.

• Άριστη γνώση ελληνικής γλώσσας (γραπτά και προφορικά).
• Άριστη γνώση Windows και Microsoft Office.
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