Polish Speaking Support Specialist

4 days ago

Athens, Attica, Greece beBeeDedicated Full time €60,000 - €120,000

Customer Service Representative Job Description

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At our organization, we are seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing top-notch service to our clients.

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Job Responsibilities:

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  • Manage inbound calls, emails, or live chats to ensure timely and effective resolution of customer inquiries.">
  • Assess customers' needs to achieve satisfaction and resolve issues in a professional and courteous manner.">
  • Build sustainable relationships of trust through open and interactive communication.">
  • Provide accurate, valid, and complete information by using the right methods/tools.">
  • Meet personal/customer service team targets and call handling quotas.">
  • Keep records of customer interactions, process customer accounts, and file documents.">
  • Follow communication procedures, guidelines, and policies.">
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Required Skills and Qualifications:

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  • Proven customer support experience or experience as a client service representative.">
  • Fluent in Polish language.">
  • Good level of English language proficiency.">
  • Strong focus on customer needs and understanding of how customers can behave.">
  • Strong communication, problem-solving, and active listening skills.">
  • Strong written skills.">
  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.">
  • Sense of ownership and pride in your performance and its impact on the company's success.">
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Benefits:

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  • Indefinite contract offering job security.">
  • Competitive remuneration package with 14 salary levels.">
  • Opportunities for international career growth through our International Mobility program.">
  • A challenging working environment that promotes growth and development.">
  • Employee events and social activities.">
  • Private health insurance and dental care.">
  • Meal voucher in Up Hellas card per working day.">
  • Up to 10% monthly performance bonus.">
  • Free gym and other well-being activities.">
  • Lunch break enjoyment with coworkers at our new restaurant.">
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What We're Looking For:

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We appreciate candidates who share our values of recognition, integrity, unity, and commitment. If you're eager to create a positive impact and make a difference, please apply for this role.

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