Customer Service Coordinator

5 days ago

Marousi, Attica, Greece Novacel Hellas Full time
Τοποθεσία Μαρούσι πριν μία ώρα Ημ. ανάρτησης πριν μία ώρα Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών Κατηγορία θέσης Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών Εργασία από απόσταση κάποιες ημέρες Τηλεργασία Εργασία από απόσταση κάποιες ημέρες
Customer Service Coordinator
Εισαγωγή
Εμείς στη NOVACEL HELLAS είμαστε μια ηγέτιδα εταιρία στο χώρο των πρώτων υλών, ενδιάμεσων προϊόντων και μηχανημάτων για τις μεγάλες αγορές Εκτυπώσεων κάθε είδους, Συσκευασίας, Τροφίμων και άλλων. Ανήκουμε σε ένα μεγαλύτερο όμιλο εταιριών με δραστηροποίηση σε Ελλάδα, Δυτική Ευρώπη και Νοτιανατολική Ευρώπη.
Κατόπιν συνεχόμενης ανάπτυξης εντός και εκτός Ελλάδας, αναζητούμε έναν φιλόδοξο άνθρωπο για την στελέχωση του Τμήματος Πελατειακής Υποστήριξης και συγκεκριμένα για την θέση του Customer Service Coordinator ο/η οποίος/α θα αναφέρεται στην Διεύθυνση Πελατειακής Υποστήριξης της εταιρείας.
Βασικά στοιχεία προφίλ υποψηφίου
Πολύ καλή γνώση Office (outlook, word, excel), συστημάτων ERP (επιθυμητή γνώση Softone) και CRM.
Πολύ καλή γνώση Αγγλικών.
Προϋπηρεσία σε αντίστοιχη θέση τουλάχιστον 2 έτη (προυπηρεσία σε θέση B2B θα προτιμηθεί).
Λοιπές δεξιότητες υποψηφίου
Επικοινωνιακές & κοινωνικές δεξιότητες.
Αποτελεσματική διαχείριση του χρόνου.
Διαπραγματευτικές ικανότητες.
Υπομονή, προθυμία για εξυπηρέτηση, ευγένεια.
Αυτοπεποίθηση και δυναμισμός.
Ομαδικότητα & Συνεργατικότητα
Βασικές αρμοδιότητες της θέσης εργασίας
Συντονισμός Ομάδας Εξυπηρέτησης
Reporting Δραστηριότητας Τμήματος
Καταχώρηση, παρακολούθηση παραγγελιών.
Αντιμετώπιση και επίλυση προβλημάτων.
Δημιουργία σχέσης εμπιστοσύνης με τους πελάτες & ικανότητα αναγνώρισης των αιτημάτων των πελατών για την γρήγορη εξυπηρέτηση τους.
Ανταπόκριση στους ποιοτικούς και ποσοτικούς στόχους της εταιρείας.
Καταχώρηση και ενημέρωση πληροφοριών στο σύστημα διαχείρισης πελατών της εταιρείας (CRM).
Συνεργασία με το τμήμα πωλήσεων (back up sales, παρακολούθηση stock).
Εξυπηρέτηση πελατών εκτός Ελλάδας (εξαγωγές).
Τι προσφέρει η εταιρεία
Ομαδικό πρόγραμμα ιδιωτικής ασφάλειας ζωής και υγείας.
Συμπληρωματικές παροχές σε τακτά χρονικά διαστήματα.
Συνεχείς ευκαιρίες εκπαίδευσης και προοπτικές συνεχούς εξέλιξης.
Μεγάλη ευελιξία συνθηκών εργασίας, με συνδυασμό τηλεργασίας και δια ζώσης επαγγελματικής απασχόλησης.
Είμαστε σίγουροι ότι μπορούμε να σας προσφέρουμε την ανάπτυξη που αναζητούν οι φιλοδοξίες σας. Μη διστάσετε να επικοινωνήσετε αν συνάδετε με τα ανωτέρω απαιτούμενα

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