Italian Customer Service Advisor

4 weeks ago


Athens, Attica, Greece Randstad Hellas Full time

Do you possess excellent communications skills in Italian and a customer service mindset? Does working for one of the biggest multinational tech companies in the world fascinate you? Do you feel comfortable troubleshooting issues related to the world's most popular mobile devices and computers?

This is a full-time job opportunity for candidates currently living in Greece or abroad & willing to work in Athens.

You will have the chance to guide & support Italian speaking clients while being a part of the world's most prestigious brands in the electronics industry.

key responsibilities

Multitask by responding to customer inquiries via incoming calls, email and / or online chatsMaintain solid customer relationships with the Italian clienteleTroubleshoot and resolve mobile and computer issues with speedDelight and surprise customers with your knowledge and expertise in order to exceed their expectationsHandle stressful calls with grace and professionalismShow empathy while dealing with frustrated customersRepresent the company as a proud ambassador
experience Previous working experience in a similar role is not required.
skills High adaptability in dynamic working environments & rotating shiftsStrong communication skills, both written and verbalClient-centric mindset
qualifications Native or excellent level in ItalianFluency in EnglishPC literacy

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