Dutch Customer Service Advisor
3 weeks ago
Are you fluent in Dutch? Are you passionate about delivering a unique customer experience and have a natural drive to help people? Are you a sports enthusiast looking for an opportunity to put your passion into action while representing one the biggest bicycle manufacturers worldwide? If all these describe you, keep reading & you realize that this Dutch Customer Service Advisor role is a chance that cannot be missed
key responsibilities
Manage incoming calls, chats, messages and emailsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targets and case handling quotasKeep records of customer interactions, process customer accouts and file documentsFollow communication procedures, guidlines and policiesexperience Previous working experience in a similar role is not required.
skills Team spirit & flexibility to work in shiftsExcellent verbal & written communication skillsClient-centric mindset
qualifications Enthusiasm for bicycles or at least for sports in general. Active sport is a bonusNative/near native level in the Dutch languageGood command of EnglishStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi-task, prioritize and manage time effectively
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