Dutch & German speaking Supervisor

1 month ago

Athens, Greece Randstad Hellas Full time

Are you a bilingual Dutch German speaker? Do you demonstrate a proven record of leading, supervising & training Dutch or German speaking teams with high efficiency? Have you seen yourself evolving throughout the years from advisor to a top-tier contact center professional? Do you consider yourself a patient leader, capable enough to upskill different personality types? 

If so, look no further cause this bilingual Dutch - German role is exactly what you are looking for

We are currently seeking a passionate, high-caliber Dutch & German speaking Supervisor to join a newly established Credit Management Services center in Greece with international exposure.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

key responsibilities

  • Solve problems, take over when needed & ensure the quality of the service
  • Lead by example, actively contributing in the development of the advisors performance
  • Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
  • Undertake formal quarterly performance reviews
  • Provide clear direction & guidance to ensure consistent achievement of key performance metrics
  • Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
  • Support & guide the newcomers by conducting on-the-job training in Dutch or German
  • Communicate effectively & regularly with the DE / SWI / NL / BE working groups, articulating different types of information & acting accordingly

    experience

    Minimum one (1) year of experience as a Team Leader or Supervisor within a Call Center environmen

    skills

    • Evidence of effective interpersonal, coaching, & leadership skills
    • Ability to showcase empathy & confidence towards different personalities
    • Ability to inspire & support diverse working teams & cultures
    • Service oriented & problem solving mindset

      qualifications

      • A native or a native-like level in both Dutch & German
      • Full professional proficiency in English
      • PC literacy

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