Billing & Mediation Supervisor

Would you like to join a fast-paced agile environment in one of the biggest telecommunications companies in the world? We are looking for a Billing & Mediation Supervisor 

The Billing & Mediation Supervisor position is full time and permanent, based in Athens. The working model is hybrid (both at office and home).

key responsibilities

• Supervise a team of Operation Engineers
• Coordinate Incident and Problem management activities
• Coach Engineers to achieve their goals, bring in best practices and push for innovation
• Build solid collaboration processes between onsite and offshore teams
• Manage the support of Vendors and monitor SLAs/KPIs
• Monitor day to day activities and report performance KPIs to stakeholders
• Drive automation initiatives (CI/CD, monitoring tools)
• Review and participate on the change management process for new deliverables from Vendors and IT Delivery Engineers
• Build a strong understanding of the business processes and cooperate closely with business operations functions
• Recognized as an expert in the Billing & Mediation domain, with a proven track record mainly using Oracle BRM for Billing plus also Nokia Data Refinery for Mediation
  

  experience

  Very good knowledge of Oracle BRM Administration and prior experience in leading/ coaching/mentor
  

  skills

  • Passion for continuous improvement in processes, team members and yourself
  • High enthusiast with best practices, innovation and results based on KPIs
  • Excellent analytical and problem-solving skills to bridge the gap between teams and functional areas
  • Self-motivated, with time-management skills
  • Strong ability to evaluate, lead and adapt to change, shifting demands in different situations
    

    qualifications

    • Experience on using some of the below technologies: Oracle RDBMS, Oracle PL/SQL, Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware), Unix & Perl scripting, SPLUNK dashboards
    • Experience in Telco industry will be an asset
    • Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences
    • Bachelorâs Degree in Computer Science or Engineering or previous demonstrated work experience
    • Very good knowledge of Oracle BRM Administration
    • Prior experience in leading/ coaching/mentoring a team of Engineers
    • Good knowledge of ITIL framework and experience in practicing it