Billing & Mediation Supervisor
1 month ago
Would you like to join a fast-paced agile environment in one of the biggest telecommunications companies in the world? We are looking for a Billing & Mediation SupervisorÂ
The Billing & Mediation Supervisor position is full time and permanent, based in Athens. The working model is hybrid (both at office and home).
key responsibilities
- Supervise a team of Operation Engineers
- Coordinate Incident and Problem management activities
- Coach Engineers to achieve their goals, bring in best practices and push for innovation
- Build solid collaboration processes between onsite and offshore teams
- Manage the support of Vendors and monitor SLAs/KPIs
- Monitor day to day activities and report performance KPIs to stakeholders
- Drive automation initiatives (CI/CD, monitoring tools)
- Review and participate on the change management process for new deliverables from Vendors and IT Delivery Engineers
- Build a strong understanding of the business processes and cooperate closely with business operations functions
- Recognized as an expert in the Billing & Mediation domain, with a proven track record mainly using Oracle BRM for Billing plus also Nokia Data Refinery for Mediation
experience
Very good knowledge of Oracle BRM Administration and prior experience in leading/ coaching/mentor
skills
- Passion for continuous improvement in processes, team members and yourself
- High enthusiast with best practices, innovation and results based on KPIs
- Excellent analytical and problem-solving skills to bridge the gap between teams and functional areas
- Self-motivated, with time-management skills
- Strong ability to evaluate, lead and adapt to change, shifting demands in different situations
qualifications
- Experience on using some of the below technologies: Oracle RDBMS, Oracle PL/SQL, Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware), Unix & Perl scripting, SPLUNK dashboards
- Experience in Telco industry will be an asset
- Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences
- Bachelorâs Degree in Computer Science or Engineering or previous demonstrated work experience
- Very good knowledge of Oracle BRM Administration
- Prior experience in leading/ coaching/mentoring a team of Engineers
- Good knowledge of ITIL framework and experience in practicing it
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