Customer Service

Deliadis S.
A. | Neo Psychiko, Athens | Full-time

About the company
Deliadis S.
A. is a family-owned Greek company founded in 1931, operating in the field of industrial representation. Combining experience and know-how, it has grown beyond Greece and also operates in Cyprus, Romania, Bulgaria and other Balkan countries. The company holds exclusive agency agreements with the world’s leading manufacturers of industrial equipment and raw materials in specific industrial sectors. With a presence in industrial sectors such as Paper Making and Converting, Mining, Tobacco and Plastics, among others, the company provides specialized solutions and maintains long-standing relationships with customers and suppliers in Greece and abroad. As our activities grow, we are looking for a Customer Service & Sales Support Specialist to support daily communication and collaboration with our customers and our international suppliers.

Key responsibilities
• Receive customer requests by phone and email and obtain technical and commercial quotations in cooperation with the respective manufacturers abroad.
• Prepare quotations for customers, with prices, terms and delivery times, and follow them up to the customer’s final decision.
• Manage orders from confirmation to delivery: track production and shipping, keep customers informed, resolve open issues.
• Keep customer, supplier, quotation and order records up to date in the company CRM (Salesforce).
• Work day to day with the sales team and management. Key

requirements:
• Excellent command of Greek and English, written and spoken: day-to-day communication with suppliers is in English.
• Very good command of Excel, Word and Outlook.
• Familiarity with complex technical products: ability to comprehend a datasheet or a manufacturer’s technical quotation and relay it accurately to the customer.
• Organizational skills, attention to detail and the ability to manage many open issues simultaneously.
• Professionalism, consistency and a customer-focused mindset. Preferred

qualifications:
• University or TEI degree, preferably in engineering or a related technical field.
• Previous experience in customer service, sales support and order management in a B2B environment.
• Familiarity with CRM systems, ideally Salesforce.
• Experience in working with international suppliers.
• A second foreign language.

What we offer
• Gross monthly salary ranging from € 1,900 to € 2,100 (14 salaries per year), depending on qualifications and experience.
• Full-time position at our offices in Neo Psychiko.
• A substantive role in a small team: close collaboration with colleagues and visibility over the entire commercial cycle.
• Daily contact with international manufacturers specializing in selected industrial sectors.
• A stable environment: a company in continuous operation since 1931.
• Opportunities for advancement as our activities expand.

How to apply
Send your CV to cv@deliadis.com, quoting “Customer Service & Sales Support Specialist” in the subject line. All applications are treated confidentially and in line with applicable data protection law.