Swedish/Norwegian/Finnish-Speaking Customer Support Advisor – Financial Services

We’re partnering with a leading international customer experience company to recruit Swedish, Norwegian and Finnish Speaking Customer Support Advisors for a well-established financial technology platform in Athens, Greece. In this role, you will provide customer support to Swedish-, Norwegian-, or Finnish-speaking customers, depending on the language you speak, via phone, email, and live chat. You will assist with payment inquiries, financing options, billing issues, refunds, and account management, ensuring a smooth and positive customer experience. This is an excellent opportunity for candidates with strong communication skills, a customer-focused mindset, and an interest in financial technology who are looking to develop their careers in a dynamic, international environment. Your Role:
• Provide professional customer support to Swedish-, Norwegian-, or Finnish-speaking users, depending on the language you speak, through inbound calls, live chat, and email
• Assist customers with enquiries related to payments, financing options, and financial services
• Guide users through online checkout procedures and available payment methods
• Explain financing agreements, payment schedules, and account-related information clearly and accurately
• Support customers experiencing billing issues, payment difficulties, or account verification problems
• Handle refund requests, payment disputes, and chargeback-related enquiries
• Identify customer needs and provide accurate, efficient, and personalised solutions
• Troubleshoot common technical and account-related issues
• Manage complaints and challenging situations professionally and empathetically
• Identify complex cases and escalate them to the appropriate support teams
• Document customer interactions accurately and maintain up-to-date records in internal systems
• Follow established security, compliance, and data protection procedures
• Contribute to customer satisfaction and the achievement of individual and team performance objectives Your

Qualifications:
• Proficiency in at least one of the following languages: Swedish, Norwegian, or Finnish, at C1 level or higher, with excellent written and spoken communication skills.
• English proficiency at C1 level or higher
• Minimum high school diploma or equivalent qualification
• Excellent communication skills and a customer-oriented approach
• Strong problem-solving abilities and attention to detail
• Interest in financial services, digital payments, and financial technology
• Ability to handle customer complaints and sensitive financial enquiries professionally
• Comfortable using computers, digital platforms, and customer support tools
• Ability to communicate clearly through telephone, email, and live chat
• Positive, proactive, and adaptable attitude
• Ability to work independently and collaborate effectively within a team
• Previous experience in customer service, technical support, contact centres, or financial services will be considered an advantage but is not mandatory
• Availability to work rotating shifts from Monday to Sunday, between 09:00 and 19:00
• Willingness to work on-site in Athens
• Greek tax identification number (AFM) and social security number (AMKA) required for candidates joining the project The Offer:
• On-site position in Athens, Greece
• Available start dates 9/11 and 23/11
• Full-time employment, 40 hours per week
• Rotating shifts from Monday to Sunday, between 09:00 and 19:00
• Initial training scheduled from Monday to Friday, between 09:00 and 18:00
• Standard employment contract with a six-month probation period
• Additional language allowance for Swedish-speaking employees
• Performance-based bonus opportunities after three months of employment
• Welcome bonus after three months of employment
• Additional retention bonus after six months of employment
• Meal allowance for each working day through a prepaid benefits card
• Private health insurance from the first day of employment
• Annual leave entitlement in accordance with Greek employment legislation
• Christmas bonus equivalent to one monthly salary, subject to applicable Greek employment rules
• Easter and summer bonuses, each equivalent to half a monthly salary, subject to applicable Greek employment rules
• Greek public holidays and applicable compensation for work performed on public holidays
• Relocation assistance for eligible candidates moving to Greece
• Travel arrangements and airport pick up support for eligible relocating candidates
• Four weeks of temporary accommodation provided upon relocation
• Assistance with obtaining the necessary Greek employment documentation
• Access to an online learning platform and professional development resources
• Opportunity to develop specialised knowledge in digital payments and financial services
• Multicultural, professional, and collaborative working environment