Customer Support Specialist

3 days ago

Athens, Attica, Ελλάδα Aceolution Πλήρης απασχόληση

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Συνεχίζοντας, αποδέχεστε: Όροι χρήσης & Πολιτική απορρήτου.

Customer Service Agent (Voice and Chat Support) We are looking for motivated and customer-focused Customer Support Agents to join our growing Contact Center team. In this role, you will provide high-quality support to customers through voice interactions and chat, ensuring a positive customer experience and timely resolution of inquiries. 🎯 Role Overview To deliver high-quality customer support through voice interactions by handling inbound and outbound calls, resolving customer queries efficiently, and ensuring a consistent customer experience aligned with service and quality standards. 🧩

Key Responsibilities
• Handle inbound and outbound customer calls professionally and efficiently
• Resolve customer queries, complaints, and requests within defined service levels
• Provide accurate information and solutions during customer interactions
• Escalate unresolved issues to relevant internal teams as per process guidelines
• Document call details and resolutions accurately in CRM / ticketing systems
• Maintain compliance with quality, security, and process standards
• Follow schedule adherence and productivity expectations
• Meet individual and team performance targets
• Participate in process training and continuous improvement activities 📊 Contact Center Metrics Knowledge Familiarity with key contact center performance metrics such as:
• Average Handling Time (AHT)
• Service Level (SL)
• First Contact Resolution (FCR)
• Quality Scores
• Customer Satisfaction (CSAT)
• Schedule Adherence
• Productivity / Utilization ✅ Required Experience & Skills
• 1–3 years of experience in Contact Center / BPO or Customer Service roles
• Fluent or near-native Greek proficiency and B2 level English
• Experience supporting voice customer support
• Basic knowledge of CRM tools and computer systems
• Strong communication, problem-solving, and multitasking skills
• Strong customer-focused mindset 🌟 Key Competencies
• Client Centricity
• Execution Excellence
• Accountability & Ownership
• Compliance & Risk Awareness

Customer Support Specialist

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Παρόμοιες θέσεις σε Athens

Κύριες πόλεις

Αμερική

Ευρώπη

Ασία / Ωκεανία

Αφρική

Customer Support Specialist

Αποθηκεύστε αυτήν τη δουλειά και διατηρήστε την αναζήτησή σας οργανωμένη

Παρόμοιες θέσεις σε Athens

Κύριες πόλεις