Change/Release Coordinator

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

About the role
... We are currently seeking an experienced Change/Release Coordinator to join our team. The successful candidate will work in a multinational environment on a multitude of tasks supporting our business in implementing and developing solutions for large EU and international institutions and private sector companies in Greece and abroad. What you will do...
• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk.
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met.
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation.
• Collaborating with project and operational teams to ensure effective system change and release implementation.
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model.
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation and contractual fulfilment, when applicable.
• Follow up on the release and operational changes activities at all the stages of release and change lifecycle. Technical Skills required...
• Minimum 5 years of experience in IT operations or/and IT service management and delivery.
• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the Contracting Authority.
• Understanding of CI/CD pipelines and configuration-management tools.
• Strong coordination and analytical skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Experience in working within ITIL-aligned frameworks and structured change and release management processes.
• Certification in ITIL (Foundation or higher) Certifications in the following will be considered as an asset:
• Agile
• DevOps
• Project management Behavioral Attributes...
• Self Development: Shows eagerness to grow and achieve more in respective area of expertise;
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned. Our Culture... At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more Grasp a taste of our daily life at our Sword Services Greece Experience page on . Please submit your CV in English. All applications will be treated as strictly confidential. At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. If you don't tick all the boxes but feel you have some of the relevant skills and experience, we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.