Pre-Arrival Coordinator

The Rooster The Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos. We are working towards a distinctive vision to make The Rooster one of the most unique international destinations. We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle. We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self
- love, tranquility, happiness and mind, body & spirit stimulations. The Role The Rooster is a holistic hospitality destination dedicated to nurturing mind, body, and spirit. Rooted in authenticity, sustainability, and meaningful human connection, The Rooster offers a refined yet soulful guest experience. We are seeking to recruit for Season 2027 passionate, hardworking, guest-focused, and enthusiastic individuals who thrive in a collaborative environment and are committed to delivering thoughtful, personalized services. The Pre-Arrival Concierge Coordinator will support our guests by ensuring that every detail of their stay is arranged prior to arrival. Your contribution will be essential in delivering a seamless and personalised experience that reflects our philosophy. The role will report to the Reservations & Sales Manager, will be based in Athens and may require travelling occasionally to Antiparos island per business needs To be successful in this role you will have:
· Manage all pre-arrival communication and arrangements for guests
- Coordinate dining reservations, transportation, activities and internal resort reservations.
· Ensure all guest profiles, preferences, special requests and special occasions are updated accurately in Opera PMS.
· Αnticipate guest needs and prepare tailored itineraries before arrival.
· Provide accurate information about resort facilities, services, and experiences.
· Support and collaborate with the Front Office, Food & Beverage, Culinary and HOH teams based in Antiparos
· Handle guest enquiries with professionalism and discretion.
- Support the Front Office and Concierge team at Antiparos in delivering exceptional guest experiences
· Promote the property's services and experiences, including transfers, private dining, excursions, spa treatments, and other available services.
Address guest feedback promptly and escalate when necessary.
• Degree or diploma in Hospitality Management or related field
• A minimum of 2-3 years of experience in a Front Office, Concierge, or Reservations role within a luxury hospitality environment
• Fluency / excellence in English (spoken and written)
• Knowledge of additional languages (e.g. Greek, French, Italian, German, Spanish) is a strong advantage
• Knowledge of OPERA PMS is preferable
• Proficiency in MS Office applications
• Availability to work on shifts and weekends
• Experience in personalized guest services and concierge operations
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills
• Team player, solution-oriented, proactive, and adaptable
• Highly organized, able to multitask in a fast-paced environment
• Polished, tactful, and professional presence
• Competitive salary & benefits
• Hybrid working schedule
• Long term career
• Ongoing training opportunities