Global Head of Credit Control

Job ID:41982 Global Head of Credit Control Lloyd’s Register

Location:
Athens, Greece What we’re looking for We're looking for an experienced global Credit & Collections leader to improve cash collection performance, reduce aged debt and support working capital improvements across Lloyd's Register's international operations. You will bring experience leading large-scale collections teams, managing performance improvement initiatives and operating within complex multinational organizations. You'll work across Finance, Commercial Operations, Shared Services and regional teams to deliver sustainable improvements in collections performance, governance and cash conversion.

What we offer
you The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes. A full-time permanent role The role
• Own global collections performance across all regions, delivering improvements in DSO, overdue debt, aged debt and cash collection.
• Oversee collections performance improvement initiatives across a global, shared services operating model.
• Establish global collection standards, governance, operating rhythms and KPI reporting.
• Hold regional teams and outsourced service providers accountable for performance against agreed targets.
• Provide leadership across globally distributed collections teams operating through multiple management layers.
• Manage strategic customer debt exposures, payment plans and recovery strategies.
• Oversee credit risk management, credit approvals and escalation of significant risk issues.
• Partner with Finance, Commercial Operations and Service Delivery teams to remove barriers to cash collection.
• Identify root causes of poor collection performance and implement corrective actions.
• Support continuous improvement across the Quote-to-Cash process. What you bring
• Significant leadership experience within Credit Control, Accounts Receivable or Collections, with a clear progression through the credit and collections profession.
• Extensive experience leading international collections teams across multiple countries and regions, including EMEA.
• Experience managing collections operations through shared services and outsourced delivery models.
• Demonstrated ability transforming underperforming collections functions and delivering measurable improvements in cash collection, aged debt, DSO and team performance.
• Experience operating within complex multinational organisations.
• Demonstrated skill in managing working capital, cash flow, and credit risk.
• Experience collaborating with senior stakeholders across Finance, Commercial and Operational functions.
• Experience managing large and complex receivables portfolios, typically in excess of £300m.
• Well-developed customer, stakeholder and people leadership skills.
• Experience leading large-scale collections organisations, including teams of 20+ colleagues operating through multiple layers of management. Nice to have
• Maritime industry experience.
• Experience leading offshore or outsourced collections operations.
• Experience within professional services, engineering, technical services, testing, inspection, certification or similarly complex multinational business environments. You are someone who
• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone #LI-KC1 #LI-Hybrid

About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyd's Register: Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to:
• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright © Lloyd's Register 2024. All rights reserved. Terms of use. Privacy policy. The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air
- for the benefit of the public and the environment. (Group entities).