Finnish-Speaking Customer Service

πριν 17 ώρες

Rhodes, Ελλάδα Cross Border Talents Πλήρης απασχόληση

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Συνεχίζοντας, αποδέχεστε: Όροι χρήσης & Πολιτική απορρήτου.

We are seeking a Finnish-speaking Customer Service & Claims Agent to join an international team in Athens, Greece. The client is a fast-growing global leader in device protection and insurance for electronics and appliances.

In this role, the successful candidate will support Finnish-speaking customers throughout the warranty and claims process. The work involves answering coverage questions, managing claims from start to finish, and resolving complaints with empathy and professionalism. This is a great opportunity to build a career in customer service and claims handling within a regulated, quality-focused environment.

Athens offers a unique blend of history, culture and modern city life, along with a growing international business community.

Key Responsibilities

Resolve customer inquiries and process claims efficiently, escalating complex cases in line with standard procedures
Manage new and existing claims, including status updates, approvals and denials, and coordinating repairs or replacements
Answer questions about warranty coverage, explain policy terms, and handle complaints and escalations
Log and acknowledge complaints within required timeframes and drive them to resolution within service standards, prioritising vulnerable customers
Carry out root cause analysis on complaints and contribute to reporting for continuous improvement and regulatory compliance
Maintain accurate case notes in the CRM system (Salesforce) and complete after-contact administration
Comply fully with GDPR and data protection requirements
Take part in ongoing training to maintain high performance standards

Working Schedule

Monday to Friday, with occasional weekend shifts
Rotating shifts between 10:00 and 23:00

Benefits

Competitive monthly salary
Monthly performance-based productivity bonus
Monthly transportation bonus
Structured 4-week paid training programme (2 weeks induction, 2 weeks on-the-job nesting)
Ongoing refresher training on policies and processes
Initial 8-month contract with potential for extension
International and multicultural working environment

Requirements

Mandatory

Native or C1-level Finnish
Eligibility to work in Greece (EU citizenship or valid work authorisation)
Based in Athens or able to relocate independently
Minimum high school diploma or equivalent
Typing speed of at least 25 words per minute with 85% accuracy

Core Competencies

Excellent communication skills, including active listening, effective questioning and the ability to explain complex information clearly
Strong problem-solving skills with a focus on first-time resolution
Empathy and professionalism, especially with challenging interactions or vulnerable customers
Accuracy in documentation and the ability to multitask across several systems
Commitment to regulatory standards, internal guidelines and accountability
Good PC skills, including Windows, Android, Chrome OS, MS Office (or similar) and CRM platforms

Preferred

Previous experience in customer service, claims handling or insurance
Experience with Salesforce
Good English skills

Application Process
Interested candidates are invited to submit an updated CV in English. Only shortlisted candidates will be contacted.

Finnish-Speaking Customer Service

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Finnish-Speaking Customer Service

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