German Travel Agent in Greece | Work From Home

Grow Your Career as a Customer Specialist – Travel Platform

Do you enjoy helping people and creating smooth, positive customer experiences?

Join a dynamic, multicultural, and international team where you will support customers from around the world, providing reliable assistance, clear communication, and effective solutions throughout their travel journey.

Role Overview:

As a Customer Specialist, you will be a key point of contact for customers, assisting them through phone, email, chat, and other digital channels.

You will handle a variety of travel-related inquiries, help customers navigate services and platforms, resolve issues efficiently, and ensure every interaction is handled professionally and with a strong focus on customer satisfaction.

Key Responsibilities:

• Handle customer inquiries through phone, email, chat, and other digital channels.
• Assist customers with questions related to travel services, accounts, reservations, payments, and general requests.
• Provide clear guidance and step-by-step assistance to help customers navigate the platform and available services.
• Understand customer needs and provide accurate, practical, and timely solutions.
• Handle customer concerns and complaints professionally, empathetically, and with a problem-solving approach.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Identify complex or sensitive cases and escalate them to the appropriate teams when necessary.
• Collaborate with internal departments to ensure customer issues are investigated and resolved efficiently.
• Maintain up-to-date knowledge of the platform, travel services, policies, and procedures through regular training.
• Contribute to a smooth and positive customer journey by maintaining high standards of service quality and professionalism.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition 
• Remote Work: Enjoy the flexibility of working from home

Ready to take on this exciting opportunity? Apply today, and let’s connect