German Speaker
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Συνεχίζοντας, αποδέχεστε: Όροι χρήσης & Πολιτική απορρήτου.
Job Overview
We are looking for a customer-oriented German-speaking Customer Expert to join our team in Athens, Greece. In this role, you will be the primary point of contact for users of high-quality household appliances (including coffee machines and grinders). You will provide end-to-end after-sales support and technical troubleshooting via phone, email, and chat using Salesforce CRM, ensuring a smooth customer experience.
Key Responsibilities
- Provide comprehensive after-sales support and technical troubleshooting via phone, email, and chat.
- Resolve inquiries related to product functionality, delivery issues, replacement parts, and refund requests.
- Utilize Salesforce CRM to accurately document customer interactions and manage ongoing cases.
- Deliver efficient, friendly, and solution-focused service to maintain high satisfaction rates.
- Collaborate with team members and support cross-functional queues during lower-volume periods.
Requirements
- Language Skills: C1-level proficiency in German, with B2–C1 English skills for internal training, documentation, and tools.
- Technical Skills: Basic tech-savviness, familiarity with CRM software (Salesforce experience is a plus), and a typing speed of at least 25 WPM.
- Experience: Previous background in customer service, technical support, or retail is preferred, but open to strong entry-level candidates.
- Soft Skills: Problem-solving ability, clear communication skills, and patience when guiding users through troubleshooting steps.
Work Model & Schedule
- Work Model: 100% On-site (Athens, Greece)
- Contract Duration: 8-month initial contract (with potential for extension)
- Schedule: Monday to Friday
- Working Hours: Fixed daytime shift (10:00 – 19:00)
What We Offer
- Competitive base salary package
- Performance productivity bonus (up to €250/month based on target achievement)
- Transportation bonus (up to €100/month after training based on on-site attendance)
- Comprehensive product and platform training
- Full relocation support package provided for overseas candidates
- International work environment and long-term career growth opportunities
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