Dutch Travel Agent in Greece | Permanent Contract

Build Your Career in Travel Customer Support

Do you love travel and enjoy assisting people? Join a multicultural, international team committed to providing travelers with reliable support and a seamless travel experience. If you communicate effectively, enjoy finding solutions, and thrive in a customer-focused environment, this is an excellent opportunity to grow your career in the travel industry.

Role Overview:

As a Travel Customer Specialist, you will support customers at every stage of their journey, helping them manage bookings, resolve travel-related issues, and navigate unexpected changes. Through chat, email, and other digital channels, you will provide accurate information, practical solutions, and professional assistance to ensure a positive customer experience.

Key Responsibilities:

• Provide professional, friendly, and efficient customer assistance through chat, email, and other digital communication channels.
• Help customers create, update, or cancel bookings for flights, hotels, transportation, and other travel services.
• Answer questions about itineraries, baggage policies, travel requirements, refunds, and booking conditions.
• Assist with payment inquiries, account-related requests, and loyalty or membership programs.
• Support travelers facing disruptions, including flight delays, cancellations, schedule changes, and missed connections.
• Evaluate customer concerns and recommend suitable solutions, escalating complex cases when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal departments and external travel partners, including airlines and accommodation providers, to resolve customer issues.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, response times, and case resolution.
• Keep up to date with travel services, destinations, company policies, operational procedures, and industry updates through continuous training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Permanent Contract: Enjoy long-term job security with a stable employment contract
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel