German-speaking Customer Experience Specialist
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Συνεχίζοντας, αποδέχεστε: Όροι χρήσης & Πολιτική απορρήτου.
Cross Border Talents is hiring
We are seeking a German-speaking Customer Experience Specialist - Technical Support & Premium Brands to join a dynamic global team in Athens or Thessaloniki, Greece (with remote options available depending on the opening).
Role Overview
- Position: Customer Experience Specialist (Technical Support & Premium Brands)
- Language Required: Fluent German (Native or C1 level), with B2 English for training
- Location: Athens or Thessaloniki, Greece (On-site or remote options)
- Schedule: Fixed day shifts or rotating shifts, Monday to Friday with occasional weekend shifts in some teams
Key Benefits & Advantages
- Competitive Compensation: High base salary complemented by lucrative performance, productivity, and quarterly sales bonuses.
- Relocation Support: Comprehensive relocation packages provided for remote or abroad positions.
- Additional Perks: Transportation allowances for on-site roles and home-flight tickets for selected remote roles every 6 months.
- Professional Growth: Fully paid, comprehensive training and a structured nesting period with experienced colleagues to ensure your success.
Key Responsibilities
- Handle inbound customer contacts via phone, email, and chat, delivering a professional and empathetic service.
- Diagnose and troubleshoot technical issues related to products, devices, apps, and digital services, while assisting with billing, orders, and account inquiries.
Requirements
- Fluent/native-level proficiency in German, with B2 proficiency in English.
- Strong computer literacy, problem-solving skills, and a customer-oriented mindset.
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