Dutch-Speaking Customer Expert
Αποθηκεύστε αυτήν τη δουλειά και διατηρήστε την αναζήτησή σας οργανωμένη
Δημιουργήστε έναν δωρεάν λογαριασμό για να αποθηκεύσετε θέσεις εργασίας, να δημιουργήσετε ειδοποιήσεις και να επιστρέψετε σε αυτήν την καταχώριση από τον πίνακα ελέγχου σας.
Συνεχίζοντας, αποδέχεστε: Όροι χρήσης & Πολιτική απορρήτου.
About the Role
Our client is a well-known international brand across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and financial technology. We are looking for a Dutch-Speaking Customer Experience Specialist to join our team in Athens, Greece.
You will support Dutch-speaking customers with enquiries, troubleshoot issues, and provide high-quality service, with structured training and opportunities for career development.
Key Responsibilities
- Customer Support: Assist customers via phone, chat, and email.
- After-Sales Assistance: Handle enquiries about orders, deliveries, missing or damaged items, exchanges, and invoices.
- Technical Support: Troubleshoot products, devices, appliances, and digital services.
- Complaint Resolution: Process refunds, claims, and complaints, and coordinate repairs or service appointments when needed.
- Case Management: Resolve challenging situations empathetically, escalate complex cases, and follow up until resolution.
- Documentation & Quality: Maintain accurate CRM records and meet customer satisfaction, quality, and productivity standards.
Work Schedule & Training
- Schedule: Monday to Friday, with occasional weekend shifts in some teams.
- Working Hours: Fixed day or rotating shifts, depending on the team.
- Training: Structured onboarding and a supervised nesting period before working independently.
- Contract: Initial 8-month contract, with the possibility of extension.
Requirements
- Dutch: Native-level or C1 proficiency.
- English: B2 minimum, with C1 required for some teams.
- Technical Skills: Good PC knowledge and confidence using multiple tools simultaneously.
- Communication: Strong written and verbal communication skills.
- Problem-Solving: Ability to resolve issues, multitask, and remain calm under pressure.
- Typing Speed: At least 25 words per minute.
- Experience: Previous customer service experience is an advantage but is not required for most positions.
- Technology Interest: Interest in innovative technologies and digital services.
About the Location
Build your career in Greece, working from one of our client's sites in Athens. Athens offers a vibrant lifestyle, rich history, lively culture, and warm hospitality.
-
Athens, Ελλάδα CB Talents SP Πλήρης απασχόληση 1.500 € ΠροσωρινήDutch-speaking Customer Expert – Athens, Greece | Fintech Join an international fintech customer-support team assisting business customers with accounts, KYC, payments, cards and POS devices through phone, chat and email. Key details: On-site in Athens | €1,500 gross/month | Monday–Friday, 10:00–18:00 | Productivity bonus up to €180/month |...
-
Dutch-Speaking Search Engine Customer Expert
2 days ago
Athens, Attica, Ελλάδα wherewework Jobs Πλήρης απασχόλησηwherewework.bg от името на: TP Greece Job Overview: If you are tech-savvy and passionate about everything online, grab this opportunity to join our Search Engine Customer Experts team in Athens, Greece We are looking for talents with Dutch & English skills who will join us in our state-of-the-art working environment in Greece. Take advantage of...
-
German-Speaking Customer Expert
πριν 22 ώρες
Athens, Ελλάδα Cross Border Talents Πλήρης απασχόλησηAbout the Role Our client is a well-known international brand across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and financial technology. We are looking for a German-Speaking Customer Experience Specialist to join our team in Athens, Greece. You will support German-speaking customers with enquiries, troubleshoot...
-
Norwegian-Speaking Customer Expert
πριν 22 ώρες
Athens, Ελλάδα Cross Border Talents Πλήρης απασχόλησηNorwegian-Speaking Customer Expert | Greece Ready for an international career in customer experience? Cross Border Talents is looking for Norwegian-speaking professionals to support customers across streaming, e-commerce, fintech, online delivery and premium technology services. What you'll do: Support customers via phone, chat and emailHelp with...
-
Athens, Attica, Ελλάδα wherewework Jobs Πλήρης απασχόλησηwherewework.hu a TP Greece nevében Job Overview: Are you an avid fintech enthusiast with great communication skills? Join our Customer Experts team and support people for financial, banking and money transfer services Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team...
-
German-Speaking Customer Experts for Salt
2 days ago
Athens, Attica, Ελλάδα wherewework Jobs Πλήρης απασχόλησηwherewework.hu a TP Greece nevében Job Overview: Join our German‑Speaking Customer Experts team and represent one of Switzerland’s Leading Telecom Providers Are you ready to work for a top Swiss telecommunications brand known for its innovation, simplicity, and customer‑first mindset? Join our Customer Experts team in Athens and represent Salt...
-
Athens, Attica, Ελλάδα wherewework Jobs Πλήρης απασχόλησηwherewework.hu a TP Greece nevében Job Overview: Are you a fluent Portuguese speaker? Join our Microsoft Customer Experts team and work in Greece with the world’s tech leader! Microsoft collaborates with our TP in Greece, providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader! If you speak...
-
Athens, Attica, Ελλάδα wherewework Jobs Πλήρης απασχόλησηwherewework.hu a TP Greece nevében Job Overview: Join our Dutch-speaking Automotive Customer Experts team for Stellantis and take the world’s top car brands customer experience to the next level! We are seeking passionate and customer-oriented individuals to join our Stellantis team as Customer Service Representatives. Stellantis is a global leader...
-
Dutch-Speaking Customer Support Representative
πριν 22 ώρες
Athens, Ελλάδα Cross Border Talents Πλήρης απασχόλησηDutch-Speaking Customer Service Representative – Athens, Greece Are you a native-level Dutch speaker looking for an exciting opportunity in Athens? We're hiring Dutch-speaking Customer Service Representatives to join one of our leading BPO clients. 📍Location: Athens, Greece 🌍Relocation: Candidates relocating to Greece are welcome to apply ...
-
Dutch-Speaking Customer Support Agent
3 days ago
Athens, Ελλάδα Cross Border Talents Πλήρης απασχόλησηDutch-Speaking Customer Support Agent — Athens, Greece Cross Border Talents is looking for Dutch-speaking Customer Support Agents to join international teams in Athens. This role is suitable for people who enjoy communicating with customers, finding solutions, and providing reliable support in a professional environment. What you will do Answer...
