German-Speaking Customer Support Agent – Hospitality Sector
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Location: Remote from Greece (relocation required)
Employment Type: Full-time
Languages Required: German (fluent), English (working proficiency)
Industry: Hospitality / Travel & Tourism
Position Overview
Our client, operating within the hospitality sector, is seeking a German-speaking Customer Support Agent to assist customers with inquiries related to accommodation, bookings, and travel services.
This is an entry-level opportunity. Candidates must be willing to relocate to Greece prior to employment. A relocation support package is provided.
Key Responsibilities
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Provide customer assistance in German via phone, email, and online channels
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Support guests with booking inquiries, reservation changes, cancellations, and general information
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Handle customer requests in accordance with company policies and service standards
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Maintain accurate records of interactions in internal systems
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Ensure a professional and service-oriented communication approach
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Escalate complex cases to the appropriate department when necessary
Candidate Requirements
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Fluent written and spoken German
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Good command of English (level B2)
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Strong communication skills and customer-oriented mindset
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Basic computer skills and ability to work with multiple systems
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Willingness to relocate and reside in Greece
Preferred Qualifications (Advantageous)
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Previous experience in hospitality, tourism, hotel operations, or travel services
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Experience in customer-facing roles (front desk, reservations, guest services, call center, etc.)
Employment Conditions
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Full-time employment contract
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Paid onboarding and training
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Relocation support package
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Benefits in accordance with local labor regulations
Equal Opportunity Statement
All applications will be evaluated based on qualifications and role-related criteria.
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