CVM Analyst

Athens, Attiki, Greece

Job description

Requisition ID

268073

Date posted

08/13/2025

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you'll do

What you'll do:

You will plan and design activities within customer base, analysing data and combining with customers insights to produce personalized customer strategies on Household level. You will drive production of incremental revenue & improve customer satisfaction through innovative actions. More specifically you will:

• Design and execute in-base CVM activities — including offer definition and campaign design to drive incremental revenue, reduce churn, and improve customer satisfaction.
• Perform customer analytics on large, complex, multi-dimensional datasets (using Python and/or SPSS Modeller) to deliver actionable customer insights and facilitating data-driven decision-making.
• Calculate & monitor key CVM KPIs, interpreting results to inform strategic actions & support decision-making.
• Translate customer insights into impactful commercial strategies and customer strategies identifying performance trends and opportunities by connecting customer dots
• Collaborate cross-functionally with digital marketing, commercial tribes, development teams, and big data teams and PEGA strategy designers to deliver results and scale automation.

Who you are

• 2-3+ years of experience in CVM/Marketing /Finance/BI
• Α degree in Statistics, Applied Mathematics, Engineering, Computer Science, Economics or other relevant field, or equivalent work experience
• Advanced analytical skills and commercial thinking
• Κnowledge of Python, SQL and data mining software. Experience in Statistical Packages is a plus
• Previous experience on marketing automation tools, esp PEGA will be considered a plus

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.

Insights from previous hires

Top skills

Analysis

Previously worked as

1. Business Analyst

2. Analyst

3. Senior Analyst

4. Senior Data Analyst

5. Lead Analyst